Customer Success Manager - Remote
Customer Success Manager - Remote
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Salary Not Disclosed
1 Vacancy
Job Description
We make software that solves big problems and has big impact. Our team is comprised of people who take their work (but not themselves) seriously who love a daunting challenge who put the customer first and who pull for each other. We value accountability fast pace big energy bigger fun and an urgency to win.
Responsible for making our Commercial customers successful and raving advocates forApptega through unparalleled support and onboarding.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to performthese essential functions.
- Be responsible for managing a book of business of up to but not limited to 60 Commercial
accounts (<$20K ARR)
- Become an Apptega product expert who can thoroughly understand the Cybersecurity space and translate your product knowledge into strategic business recommendations
- Ensure your customers are up and running on Apptega within 30 days of their kickoff
- Meet with customers on an ongoing quarterly basis to drive adoption and ensure they are recognizing the business value they signed up with Apptega to achieve
- Conduct Quarterly Business Reviews with key customer stakeholders
- Proactively manage the customer renewal beginning 120 days out from their renewal date
- Through strategic conversations with customers you will uncover additional use cases that will translate to upsell opportunities
- Drive completion of G2 Crowd reviews NPS surveys and identify customers who will participate in case studies Monitor customer usage of the Apptega platform anduncover training opportunities or other use cases to drive adoption
- Work closely with the Apptega Support and team to document track and resolve technical issues
- Seek product feedback from customers and work closely with the Product team to incorporate that feedback into roadmap and strategy
- Competencies
- Excellent communication skills both writing and verbal skills
- Strong time and project management skills
- Resultsoriented approach with an ownership mindset and a high motor to make your customers successful
- Excellent interpersonal skills with a positive and enthusiastic disposition
- You are comfortable and capable of building rapport with various customer personas all the way from your direct points of contact to Clevel stakeholders
- Ability to effectively manage a book of business from onboarding to renewal
- You are relentless in your desire to make customers successful on the Apptega platform
- You proactively engage with stakeholders to drive adoption usage and value for your customers Competencies
- Strong desire to learn and grow within a fastpaced business environment
- Excellent verbal and written communication skills
- Ability to learn demonstrate technical application of Apptega
- Proven troubleshooting and problemsolving skills and able to work through complex issues
- Microsoft 365 HubSpot or other CRM JIRA
- Flexibility including the ability to adapt quickly to changing priorities
This Position is open for all even junior profile can apply as we will train inhouse . apply with Condifence
Employment Type
Full Time
