Field Services Representative
Field Services Representative
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Job Description
- Provide training consultation and support to customers sales technical leaders application consultants and quality consultants in product technology.
- Research customer technical specifications and requirements with current or potential technical specifications of company products.
- Solve customer problems and issues by identifying shortterm root cause and corrective actions. Provide expertise for resolving technical problems troubleshoot product and modify/customize product as needed to meet customer needs and requirements.
- Develop potential technical specifications pricing considerations and contract requirements.
- Timely resolution of formal customer and enduser complaints not resolved by Sales Technical Leaders or Quality Team.
- Work directly with customers and endusers to define quantify and help shape market segment requirements.
- Assess customer needs in order to recommend appropriate products/services. Investigate new applications or improvements to products with customers.
- Coordinate and select customer and enduser trials and innovation days.
- Perform analysis consult with enduser IT staffs and vendors as needed and provide systems integration services which may include thirdparty products .
- Identify opportunities for professional services revenues.
Qualifications :
Bachelors degree electronic engineering or related field preferred.
5 years related Technical experience required.
Strong customer relationshipbuilding experience required.
Excellent problemsolving analytical and mathematical skills.
Strong teamwork and relationship building skills.
Strong training and project management experience and skills.
Strong customer focus and orientation.
Strong attention to detail & organizational skills.
Understanding of applicable computer systems such as Microsoft Office and function specific software.
Basic knowledge of Programming Software.
Excellent written and verbal communication and presentation skills.
Availability to travel
2840 Years of age
Fluent in English written/spoken 80%
Additional Information :
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodations Notice
If you require accommodations to view or apply for a job alternative methods are available to submit an application. Please email: to discuss reasonable accommodations.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
