Public Area Attendant

Roles and responsibilities

The Four Seasons Resort and Residences at The Pearl Qatar is looking for Public Area Attendant who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

Essential Functions

• Keep the lobby and restrooms neat, clean and well supplied.
• Spot clean all furniture and keep it in its proper place.
• Offer assistance to any guest in a courteous and friendly manner.
• Maintain a neat and clean personal appearance.
• Maintain all equipment and supplies and use them in a proper manner.
• Fold towels for restrooms.
• Respond properly in any hotel emergency or safety situation.
• Complete any project assigned by management and staff.
• Fill all wet products in both men's and women's locker rooms daily
• Roll bath towels and place on towel credenza and ensure it is replenished through out the day
• Deep cleans lobby, elevators, public area restrooms, employee locker rooms, guest corridors, and other service areas.
• Performs floor care. Sweeps and mops floors and stairwells. Seals, waxes, polishes tile, marble and brass. Cleans and shampoos carpet. Vacuums hallways and offices.
• Removes trash from designated areas and disposes trash in a central area
• Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant and Housekeeper.
• Gives assistance to Guest Room Attendants as required; keeps all guest corridors, elevator landings, stairwells and linen storage rooms clean at all times
• Interacts with guests making them feel welcomed, comfortable and well taken care of by handling all guest interactions with the highest level of hospitality, accommodating any special requests
• Provides genuine hospitality and recognition in the work area. Promotes hotel services and products
• Is proficient in the safe handling of all relevant equipment and machinery, reports defects and accidents to management immediately
• Reports any damages/repairs/maintenance needs
• Reports to your managers anything or anyone suspicious and a Health and Safety hazard
• Carries out any other cleaning duties as specified by your manager
• Works harmoniously and professionally with co-workers and hotel employees

Desired candidate profile

Degree Holder, preferably in hotel & tourism management
1-3 years of experience in related field
Excellent command in English, Arabic is an advantage
Customer Service Skills:

Ability to interact with guests politely and professionally, contributing to a positive guest experience.
A friendly and approachable demeanor, even while performing cleaning tasks.
Physical Stamina:

The role requires physical activity, including bending, lifting, walking, and standing for long periods of time.
Ability to handle repetitive tasks such as cleaning large areas or lifting cleaning equipment.
Time Management:

Ability to prioritize tasks and work efficiently to meet deadlines, especially when handling multiple cleaning duties at once.
Ability to follow cleaning schedules without needing constant supervision.
Teamwork:

Ability to collaborate effectively with housekeeping and other departments to ensure all areas of the property are clean and well-maintained.
Support other team members when necessary, especially during busy periods.
Knowledge of Cleaning Products:

Familiarity with cleaning agents, chemicals, and tools, ensuring the appropriate products are used for specific tasks and surfaces.
Knowledge of safety procedures when handling cleaning chemicals.
Adaptability:

Ability to work in various public spaces and adjust to changing cleaning priorities or emergency cleaning requests.
Ability to work flexible hours, including early mornings, evenings, weekends, and holidays, as required in hospitality settings.
Health and Safety Awareness:

A solid understanding of health and safety regulations related to cleaning, including the use of protective gear and proper disposal of waste.
Ability to handle cleaning tasks while maintaining personal hygiene and safety standards.
Problem-Solving:

Ability to quickly identify and resolve any cleaning issues that arise, such as spills, stains, or maintenance problems, ensuring minimal disruption to guests.