FMCG CS Junior Level
FMCG CS Junior Level
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Salary Not Disclosed
1 Vacancy
Job Description
NIQ Customer Success team is focusing on building positive customer experiences by offering outstanding customercentric servicing and support to uncover insights on consumer buying behavior in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers use of our data and tools through specialty expertise engagement and solutioning.
- Serving as initial point of contact for assigned FMCG clients and shared accountable for work coducted in terms of retail data management.
- Drive customer loyalty by providing digital platform support and servicing to customers.
- Communicate on Product Enhancement Universe Update & Delivery Details to stakeholders.
- Provide clear and accurate responses as well as market expertise to stakeholders.
- Achieve competency in Microsoft Dynamics manage dashboards to track and analyze Key Performance Indicators
- Analyse and Deliver business Issue oriented presentations to clients according to NielsenIQs quality standards in a timely and precise manner according to clients business needs and specifications.
- Learning an accurate and keeping uptodate knowledge on research techniques and applications including deskresearch on latest trends.
- Learning to identify potential opportunities based on client discussions and needs and assist team leaders and respective commercial team to present to client.
Qualifications :
- At least candidate with bachelors degree from all backgrounds
- Fresh graduate or with up to 2 years of experience in relevant field which required communication and analytical skills (e.g. account management client servicing business/market analyst etc.)
- A candidate who is intrigued about working in the leading global information and measurement company.
- Proficient in Microsoft Office Excel and PowerPoint
- Proficient in Korean and business English knowledge both verbal and written
- Ability to work independently and in a team within a virtual environment.
- Open for change integrity & client centric mindset
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
