Salesforce Platform Manager and Architect- Remote
Salesforce Platform Manager and Architect- Remote
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1 Vacancy
Job Description
Experian Employer Services is looking for an experienced and experienced Salesforce Platform Manager and Architect. This is a remote position reporting to the VP or Sales Strategy and Enablement. You will combine strategic leadership of a team along with daily handson technical expertise as an individual contributor. You will oversee the entire Salesforce ecosystem from strategy and planning to implementation along with indivdual responsibilities. You will set the vision conduct planning lead and team and ensure execution within SFDC for our entire organization of sales and service cloud users. You will manage individual responsibilities related to being the visionary for our SFDC platform ensuring projects are on track and developing and architecting the platform.
You will set the vision plan and execute Experian Employer Services SFDC platform design and experience and deliver on a multiyear roadmap to tactically guide a successful SFDC deployment. You will perform in a technical role with experience in Salesforce development architecting and delivering complex business solutions catered around Force.com Sales and Service cloud and multiple technology stacks outside of Salesforce.com to support integrations in an Agile environment. You will lead the team supporting SFDC and Data Quality. You will build Salesforce CPQ CLM and multiple other service cloud initiatives. You will perform the testing and implementation of package development efforts and coding configuration regular maintenance installation testing and debugging also managing timelines and manufacturing technical documentation. You will also design and mplement data models manage data assets and ensure that all data is accurate secure and meets privacy standards.
Strategic Leadership:
- Manage a team of 2 SFDC Administrators and 4 Data Quality Specialists
- Develop a longterm Salesforce strategy aligned with our goals
- Identify opportunities to use Salesforce to increase business growth and efficiency
- Collaborate with important partners and leadership to understand our needs and translate them into technical requirements
- Manage relationship and deliverables of external SFDC Consult when warranted
- Identify potential process improvement areas and suggest options and recommend approaches and address technical debt and architect a SFDC environment that supports the Customer 360 viewpoint with optimize lead to cash best practices
Handson Development:
- Contribute to complex development tasks including Apex Visualforce Lightning Web Components and other Salesforce technologies.
- Analyze complex sales processes and identify opportunities for improvement.
- Design and implement new solutions that align with our requirements. (CPQ CLM Customer 360(Omnichannel).
- Create detailed technical design documents and specifications.
Technical Expertise:
- Salesforce Platform(Sales and Service Cloud):
- Apex programming
- Visualforce development
- Lightning Web Components
- Salesforce configuration and customization
- Data modeling and integration with other systems
- Security and permissions
- Troubleshoot and resolve technical issues
- Build tailored solutions to address requirements
- Conduct Testing and deployment of solutions
- Maintain all technical architecture and integration models
- Test and Deployment into Production
- Salesforce CPQ:
- CPQ configuration and customization
- Product modeling
- Pricing rules and discounts
- Quote generation and approval processes
- Integration with other Salesforce products (Sales Cloud Service Cloud)
CrossFunctional Collaboration:
- Work with sales finance/billing customer success product data and enablement and IT teams to ensure our SFDC system aligns with our goals and optimizes processes aligned to best practices.
- Monitor project timelines budgets and resource allocation
- Requirements gathering from User Stories into client requirements and blueprint for development
- Establish participate and maintain relationships with functional departments and business analyst experts to remain informed of direction project status architectural and technology risks and function/integration issues
- Executive Steering Committee Liaison
- Work with business analyst experts to bring business strategy process optimization and new ideas on the Force.com platform across several operations
- Participate in implementation and exploration of opportunities for AI machine learning BOTs to increase productivity plans
Project Management:
- Manage SFDC projects from initiation to completion including planning execution and delivery
- Coordinate with teams to ensure successful project outcomes
- Monitor project timelines budgets and resource allocation
- Create project plans and roadmaps
Security and Compliance:
- Implement security measures to protect sensitive data
- Stay informed about data privacy regulations and ensure compliance
- Independently perform review testing implementation documentation and code reviews as it relates to salesforce.com software and Force.com platform
- Maintain and oversee governance of SFDC and follow information security and audit requirements
- Design security model
- SFDC Audits
Application of Processes Controls Standards and Measures of Data Quality
- Maintain SFDC documentation following the prescribed software development life cycle
- Provide service meeting service level agreements for incident problem and change management.
- Design security model
- Define and manage standards guidelines and processes to ensure data quality in the CRM
- Follow Salesforce best practices and industry standards
Qualifications :
Education:
Bachelors degree Computer Sciencerelated
Experience:
- 8 years of progressive IT professional experience
- 5 years senior admin and architect experience on Salesforce.com platform
- Multiple SFDC certifications preferred (e.g. Certified SFDC Administrator Certified SFDC Sales and Service Cloud Consultant SFDC Certified Architect or as many certifications working toward Certified Technical Architect SFDC Data Integration Platform I/II Sharing and Visibility Application Builder Development and Lift Cycle Architects CPQ ect)
- Proficiency with Salesforce.com development including custom development in Lightning Sales and Service Cloud Lightning Components
- Experience with data structures data modeling database schema and data migration
- Experience promoting code from sandboxes to production environment address related to functionality integration
- Experience with Agile / Scrum development methodology
- Implementation experience with a CRM project involving acquisitions and merging of SFDC systems
- Experience as a SFDC CRM Manager or Team Lead
- Salesforce development skills including Apex Visualforce and Lightning Web Components
- SFDC certifications (e.g. Platform Developer I Platform Developer II)
- Indepth knowledge of SFDC configuration customization and integration
- Experience with Agile methodologies and project management tools
- Implementation and support for SFDC CPQ and Docusign CLM (or comparable CLM system)
Role Dimensions:
- Support SFDC users in several areas
- Maintain a flexible approach to working arrangements across different time zones by multiple team members
- Be available to work weekend and off hours when needed for releases
- Have strategic process methodology with attention to maintaining audit controls
Additional Information :
Perks
- Paid time off
- 401K with a 4% company match with immediate vesting.
- Comprehensive health dental and vision plans.
- 5 sick days each calendar year.
- 12 paid company holidays and 2 paid volunteer days.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is awardwinning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LIRemote
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
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