Area Support Manager
Area Support Manager
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Job Alert
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£ £ 29000 - 30000
1 Vacancy
Job Description
Our client is looking for an Area Support Manager to work with the Area Manager support the retail store next week. It is crucial you drive and have access to your own car for the role as it is essential to the position. Ideally you will be a store manager looking for the next role to challenge yourself.
Purpose of Job:
To be responsible for the daytoday management of the shop providing relief management cover for sickness holiday or vacancies including:
- Effectively driving and exceeding sales targets and managing KPI targets
- Motivating and managing a team of staff and volunteers
- providing the highest quality of service to the client on the high street
- Regular travel to all shops will be required
Main Tasks:
Sales & Profits:
- To meet budgeted sales targets and maximise profit through effective use of commercial reports to manage shop performance
- Assist in the timely and accurate completion of weekly paperwork
- Follow agreed cash handling procedures
- Take responsibility for daily banking
- Manage stocktakes of new goods as required
Customer Service:
- Create a welcoming happy and professional atmosphere for customers and the shop team
- Provide excellent customer service at all times
- Maintain high standards of visual merchandising window displays and housekeeping
- To proactively promote Thames Hospice in the community
Team Building and Leadership:
- To provide leadership to motivate the shop team to deliver targets and excellent customer service
- To line manage a team of staff in the shop being covered on a temporary basis. This may include arranging appropriate staffing levels staff recruitment induction supervision via onetoone meetings development appraisals and regular team meetings.
- To recruit train and support volunteers ensuring they have sufficient training and development opportunities to maximise their potential
Management:
- To support the delivery of all tasks to ensure the safe smooth and efficient running of the organisation
- To support the recruitment of team members ensuring we attract good candidates maintain engagement throughout the recruitment process and support their induction and probationary period
- To ensure people feel engaged and motivated to work for the client in accordance with their Values and activities related to the staff survey
- To ensure the mental and physical wellbeing of the team and individual colleagues is reviewed and supported delivering good attendance and excellent support where necessary
- To ensure team members have a development plan and the ability to complete the statutory and mandatory training and access opportunities to develop their behaviours and core skills each year leading to promotion or change of role where appropriate
- To monitor turnover and take proactive steps to improve retention and support people thought out their employment life cycle
- To promote the organisation which may include fundraising and marketing enhance our reputation and role model the Values of the client
Organisation:
- Manage the team of staff and volunteers in the day to day running of the shop
- Operate the agreed stock rotation system regularly updating stock
- Operate the agreed pricing structure to maximise profits from the sale of goods
- Ensure high value donated stock items or speciality items are identified & recorded and when appropriate are transferred to the relevant Thames Hospice shop or team
- Manage an efficient backroom operation including storage of stock and recycling of waste
- Management and stock control of bought in goods
- To monitor the overall maintenance of the shop reporting any issues appropriately
- Being a key holder and part of the out of hours on call rota when required
Planning:
- To plan for and manage the daytoday operation of the shop including:
- Planning and managing deliveries and collections assisting drivers as required
- Managing stock levels and effective stock processing
- Managing and maintaining the staff and volunteer rotas to ensure adequate cover is provided during trading hours planning for days off leave and possible sickness.
Legal/Security:
- Ensure Health and Safety and Trading Standards regulations are adhered to to take responsibility for personal health and safety whilst on and offsite
- To ensure all staff and volunteers are trained in fire/evacuation procedures
- To ensure data protection legislation is complied with particular in Gift Aid and staff records
- Follow the clients procedures when handling money and goods and ensure adequate security of the shop its personnel money and goods
- To report all accidents and incidents promptly using the designated form
- To act as the accountable key holder for the shop and maintain effective security measures in relation to the banking of takings security of stock and the shop premises
Working with others:
- Be flexible and be willing to work additional hours when required
- To undertake such other tasks as may be reasonably required from time to time e.g. roll out of new initiatives or projects
- To be flexible and willing to travel to various shops
- Travel to retail manager meetings and training sessions as required
- Engage & support activities of the wider organisation e.g. fundraising marketing and volunteering
- To maintain excellent knowledge of the client in order that customers staff and volunteer queries can be answered correctly
- Positively promote the work of the organisation building & developing positive internal and external relationships.
General:
- Some manual handling lifting carrying and sorting stock
- Use of steaming machine to steam clothes
- Proportion of day spent working on a computer inputting information
- Occasionally dealing with difficult/challenging customers
Package:
29698 per year ( enhancement for Sunday working at 1.66 / time plus two thirds) Package Benefits
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Employment Type
Full Time
