Customer Care Representative
Customer Care Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A Customer Care Representative you will help customers resolve any concerns or questions they may have while creating order package and monitoring orders to meet Customer desired due date/committed date and plays a partner role in providing account data that aids a sales strategy. They complete this by using customer records provided by account team Billing Provisioning & Ordering representative (BPO) marketing Spotfire and other sources.
Responsibilities:
Contributing to strategy of sales partner
Structure to provide single view customer insight
Handling nonsales administrative duties of account management that include LOA expiration management contract renewal verification and notification customer notification of network impacts/projects and managing order volumes to meet account team demands
Accountable for customer experience in providing data escalating and removing obstacles to allow commitments to be met
Managing account revenue reports to allow retention of Total Incremental Billed Revenue (TIBR) of assigned accounts that allow
Managing NPS responses and manages action plan for internal improvements identified in discovery
Prepares facilitates team actioning and
Contribute to and present customer experience related activity on quarterly business orders changes tickets contract update reviews for assigned accounts sharing activity and results
Managing relationship to meet any nonstandard terms and conditions agreements
Contributes to the collection and recording of churn mitigation actions in module
Documents all items of connect call into connect case weekly
Employment Type
Full Time
