Onboarding Consultant Mexico Remote
Onboarding Consultant Mexico Remote
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Salary Not Disclosed
1 Vacancy
Job Description
Turnitin is seeking a highenergy flexible and detailoriented Onboarding Consultant (COA) who possesses a passion for helping customers navigate change management through customer training and consultation sharing best practices and facilitating implementation. The Onboarding Consultant will be responsible for providing indepth consulting services using advanced functional knowledge and product expertise to partner with customers on the implementation of their Turnitin product suite. This role will report to the Manager of Global Customer Onboarding.
Responsibilities:
- Own end to end onboarding process for all assigned customers including change management implementation integrations training usage and adoption
- Review new customer contracts and ensure all relevant information is documented
- Ensure databases are correctly configured for assigned clients
- Align with Sales Customer Success and assigned clients to validate objectives and implementation requirements
- Assess customer knowledge derived from selfpaced learning modules through consistent checkins and touch points with assigned client and internal teams
- Host customized consultative training sessions with assigned customers to bridge knowledge gaps in applying concepts from selfpaced learning modules
- Facilitate change management in partnership with assigned accounts
- Craft success plans for all assigned clients track client progress assess and mitigate risks to onboarding and adoption
- Clearly communicate timeline updates throughout the project across internal and external stakeholders
- Proactively drive project timelines and deliverables and ensure customers and internal teams achieve onboarding milestones
- Identify needs for additional features and training that enhance customer success and retention
- Utilize project scheduling and control tools to monitor projects plans
- Strategically transition customers to assigned team during each hand off to ensure customer success
Qualifications :
- Bachelors degree or equivalent professional experience
- 25 years of experience onboarding customers at a SaaS company
- Ability to distill complex ideas into powerful messaging and meet people where they are in their technology knowhow
- Strong customer empathy
- Proven ability to work effectively both independently and in a team based environment
- Selfstarter with the ability to work in nuanced ambiguous situations
- Strong presentation and communication skills
- Ability to navigate and effectively manage crossfunctional partnerships with competing agendas
- Enthusiastic and engaging presence with customers
- Familiarity with remote presentation software and CRM tools a plus
- Ability to flex your work schedule to serve global clients in multiple time zones. NOA hours
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Sales Experience
- Direct Sales
- Hyperion
- Financial Services
- Financial Concepts
- Banking
- Oracle EBS
- Securities Law
- Peoplesoft
- Oracle
- Financial Management
- Workday
