Reservation Supervisor
Reservation Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What you will be doing:
As our next Reservation Agent you will be:
- Responsible for all reservations over the phone or internet email and handles all associated operations
- Increases and optimises room sales in line with the brand and hotels sales policy
- In this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards.
- Follows up the administration of reservations very thoroughly making checkin operations easier for the front desk team.
- Handles reservations by applying the various stepbystep processes defined by the brand.
- Enters reservation details precisely and correctly.
- Ensures that information is passed on to the people concerned.
- Confirms the reservation; takes care over written communications.
- Communicates and cooperates with the other hotel departments.
Qualifications :
Qualifications
Guest focused personality is essential
- Demonstrate a passion for delivering exceptional customer service
- Experience is an asset
- Able to communicate in written and spoken English and Turkish
- Additional languages are a plus; French Spanish German Italian Russian Arabic is preffered.
- Strong interpersonal and problem solving abilities
- Highly organized and detailoriented
- Have a courteous and professional telephone manner
- Be proficient in computer systems and reservation software
- Ability to work independently and as part of a team.
#LevniIstanbulHotel #HandwrittenCollection #Accor #Career #Hotels #Istanbul #oldcity #historical #peninsula
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Bidding
- Dhtml
- Income Tax
- IT Service Desk
- ERP
- ACCA
