Reception Agent

Reception Agent
First impressions are everything! As a Reception Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

You will be part of a world leading hospitality brand Accor offering many other perks such as;

• Competitive net salary
• Hotel opening bonus 
• Monthly supermarket bonus card
• Social support bonus card every 3 months 
• Monthly transportation allowance 
• Free meals on duty at employee cafeteria
• Scholarship for successful university students (either employees or their children)
• Surprise gifts for those who have a new child those who get married for the first time those who have bought a house for the first time
• Being member of the Accor & Levni family
• Learning & development programs
• Complimentary language classes English French Spanish and more
• Career opportunities in our growing team
• A discount card to be used in Accor Hotels Worldwide
• Employee recognition incentive (Employee of the month)
• Staff appreciation party and other employee recognition events
• A job opportunity that is very easy to reach by Marmaray Tram or Ferry. 

What you will be doing:

• To welcome guests or visitors at all times enhancing a lasting impression of warmth and care
• To handle all arrivals in an efficient manner providing our guests with accommodation and personalised escort enhancing a feeling of warmth and comfort in a professional and proactive manner
• To anticipate upselling and crossselling opportunities encouraging our guests to use the hotel facilities for their enjoyment
• To act as an in house guests ambassador by establishing and developing personal contact with all our guests enhancing a feeling of comfort warmth and care throughout their stay.
• To ensure that the uniform provided is kept in good condition clean and presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image to our guests
• Dealing with reservations and information requests made to the hotel by email fax or telephone and recording all confirmed reservations in the computer system.
• To ensure that the uniform provided is kept in good condition clean and presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image to our guests
• Reporting to the FO Manager.
   

Qualifications :

• At least 1 year hotel Reception Agent experience within a 4/5 star hotel
• To have advance knowledge Accor Online Platforms
• To have thorough knowledge of all SOPs and P&Ps for Front Office department
• Knowledge of computers and systems such as PMS Microsoft Office etc
• Successful problem solving skills
• Able to communicate in written and spoken English and Turkish
• Additional languages; French Spanish German Italian Russian Arabic is preffered 
• Excellent overall communication skills
• Able to multitask
• The ability to work well in a team environment
• Able to exercise good judgement with difficult guests
• Ability to focus attention on guest needs remaining calm and courteous at all times
• No military obligation for male candidates.
• Prior experience working with Opera or a related system.
• Able to stand for extended periods of time
• Able to work shift in terms of working hours.
• Must have the ability to handle cash effectively and accurately.
• Understanding and ability to work in a multicultural environment
• Professional appearance and demeanour

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Remote Work :

No

Employment Type :

Fulltime