Quadient Technical Architect
Quadient Technical Architect
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Salary Not Disclosed
1 Vacancy
Job Description
- Resource Must have strong Understanding of the software solutions used for customer communication management such as Quadient Inspire Flex & Evolve OpenText Exstream or similar tools that facilitate omnichannel communication (email SMS social media etc.).
- Have strong Implementation Knowledge on Scalar jobs postprocessing OnDemand archival and multirecipient
- Provide guidance on Quadient environment setup tool configurations etc. matching Enterprise standards so the product can be scalable for future needs
- Knowledge of customer experience strategies and customer journey mapping which helps in understanding the touchpoints and the type of communication required at each stage.
- Should have Knowledge & Ability to leverage data analytics to understand customer behaviors and preferences to tailor communications effectively. Familiarity with JSON XML CSV Database MySql DBF Fixed Lenghth files AFP PS etc would help customer data engagement across different platforms.
- Scaler Knowledge in integrating CCM systems with other enterprise tools like MuleSoft Salesforce NAS SFTP etc. ensuring seamless data flow and functionality.
- Excellent verbal and written communication skills are essential for interacting with stakeholders vendors and team members.
- Should have Understanding of the business impacts of communication strategies and the ability to align projects with broader business goals.
- Responsible for Designer/Interactive template optimization including review of templates to identify anything that appears to be setup incorrectly
- Maintain current relevant knowledge of user design trends standards and techniques
- Knowledge on ICM Program deployment process with Change set/Packages manual/automated is highly recommended
- Must be able to import forms from the current legacy system to Quadient Inspire
Employment Type
Full Time
