Roles & Responsibilities
Analyzes designs and develops technical solutions to customer reported problems and internally reported issues
Helps L3 support and customers to solve reported product and network problems of varied complexity
- Replicate customer issues in the lab environment.
- Coordinate with OEMs to replicate customer issues and test possible fixes.
- Perform handson tests to validate customer proofofconcept setups network designs and network deployments using new products and feature
- Develop define and create best practices for Network
infrastructure and SDWAN design - Setting up infrastructure.
- Create knowledge articles.
- Ability to write bash/python scripts
Validate hot fixes and provide recommendations to operations team
Technical Skills :
- Must have handson experience on IP Networking Routing protocols (OSPF BGP L3VPN DHCP DNS NAT BFD Application aware Routing & QoS) and switching (VLAN Trunking Dot1x various flavors of STP VxLAN)
- TCP/IP protocol suite
- Good understanding of IPSec VPN/SSLVPN/NAT/GRE.
- Good handson experience in Versa SDWAN and/or other SDWAN solutions
- Good knowledge in analyzing traffic and packet flows using packet analyzers such as Wireshark tcpdump etc.
- Understanding of security logs vulnerabilities CVEs threat map
- Working knowledge of Linux/Unix environment.
- Good understanding of virtualization SaaS IaaS and related technologies.
- Experience in managing supporting and deploying network infrastructures.
- Strong ability to diagnose server or network issues which will be complex in nature.
- Basic understanding of hardware level troubleshooting and system level troubleshooting
- Debugging hardware & software system level problems in a Versa SDWAN network environment or other SDWAN environments
- Experience with Hybrid Cloud network deployments including AWS OpenStack GCP is a plus