Customer Onboarding Success Team Leader
Customer Onboarding Success Team Leader
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Job Description
We are on the lookout for a dynamic and enthusiastic individual to lead our Customer Onboarding Success Team. This role plays a pivotal part in ensuring our new customers have a seamless and successful experience from the moment they join us. If you have a passion for customer success and team leadership we would love to hear from you!
Duties and Responsibilities:
- Track and achieve daily weekly and monthly key performance indicators (KPIs).
- Create systems to enhance efficiency and drive performance improvements.
- Lead inspire and manage a sales team to consistently meet targets.
- Recruit and onboard new talent as required.
- Adapt leadership approach to align with client needs and strategies.
- Ensure team alignment with client offerings across the EMEA region.
- Cultivate a highperformance collaborative team environment.
- Oversee daily operations including performance management scheduling and evaluations.
- Work closely with sales operations QA and training teams.
- Drive sales growth by analyzing data and providing strategic recommendations.
- Assist clients with technical integrations and provide continuous support.
Requirements:
- Native or fluent in English (C1 level) with strong written and spoken communication skills. Additional fluency in French Italian or Spanish is a plus.
- Over 4 years of experience in account management partner support technical support customer experience customer success or sales.
- At least 1 year of experience in a leadership coaching training or senior representative position.
- Proficient in CRM software particularly for managing leads and opportunities.
- Strong communication and presentation skills capable of engaging clients through phone email and video calls.
- Excellent analytical skills with the ability to leverage data to make informed decisions.
- Outstanding time management and prioritization abilities.
- Comfortable handling both strategic and tactical challenges in fastpaced environments.
- Ability to meet tight deadlines adapt to changing priorities and balance shortterm tasks with longterm objectives.
Offer:
- Competitive compensation package based on experience skills and performance.
- Join a dynamic and creative team with a positive collaborative atmosphere.
- Comprehensive healthcare coverage and employee assistance program.
- Career development opportunities and tuition reimbursement.
- Biketowork scheme.
Apply Now:
If you are ready to lead an energetic team towards exceptional customer success apply today to join our company as a Customer Onboarding Success Team Leader. Your efforts will be key in shaping the experience for our valued customers.
Commitment to Diversity and Inclusion:
We are an equal opportunity employer that values diversity and inclusivity. We welcome applications from individuals of all backgrounds and we are committed to creating a workplace that is dynamic and inclusive for everyone.
Employment Type
Full Time
