Quality Manager - BPO
Quality Manager - BPO
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1 Vacancy
Job Description
Position: Quality Manager BPO
Location: MOA Pasay
Salary: PHP 80000
Target Industry: Insurance domain
Joining Date: ASAP
Qualifications:
- 5 years in QA Manager role
- Knowledge in Quality tools and analysis
- Experience in Insurance domain (preferred)
- Must have understanding on NPS calculation
- Knowledge on Quality framework deployment in new transitions
Overview:
The QC Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and
assisting in driving incremental improvements.
Responsibilities:
- Responsible for designing new processes for QC functioning to meet client specific requirements;
- Facilitate migrations to seamlessly set up quality compliance
- Leads significant process improvement projects
- Train/mentor personnel from other functions on quality tools and concepts and mentor AMs/GBs
- Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements
- Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization
- Perform ongoing reviews to ensure compliance to QSD to all certification and internal/client requirements.
Technical Skills:
- Trained/Certified Lean Six Sigma
- Green Belt from a reputed organization.
- Excellent working knowledge of MS Office MS Excel Power Point Word Doc Outlook
- Process Mapping/Value Stream Mapping
- Knowledge of calls recording system and its usage (NICE Witness etc.) preferred
- Preferably knowledge of industry domain being aligned to Insurance.
- Knowledge of quality systems (ISO COPC) preferable.
Work Experience Requirements:
- Minimum of 8 years of total work experience with at least 2 years of relevance in BPO/ITES industry
- Minimum of 5 years experience in the current role/assignment.
Employment Type
Full Time
