Customer Success Manager
Customer Success Manager
Posted on :
27-12-2024
Employer Active
1 Vacancy
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Job Description
Location: Noida Sector 2
Experience: 13 years
Employment Type: Fulltime Work From Office
Key Responsibilities:
- Build longterm client relationships to ensure success with MyOperator solutions.
- Onboard and train clients on product features and best practices.
- Provide expert support through calls emails and chats to resolve client issues.
- Ensure high First Call Resolution (FCR%) and maintain customer satisfaction.
- Identify upselling and crossselling opportunities to drive revenue.
- Proactively manage customer retention renewals and satisfaction.
- Monitor client performance metrics and provide actionable insights.
- Understand market trends and share feedback to improve services.
Requirements
- 13 years of experience in Customer Success Account Management or Support roles.
- Proficiency in CRM tools like Salesforce HubSpot or similar platforms.
- Strong communication problemsolving and relationshipbuilding skills.
- Excellent time management negotiation and planning abilities.
- Experience in driving revenue growth through upselling and retention strategies.
- Ability to manage customer queries professionally and accurately.
Benefits
- Device Reimbursement.
- Dynamic office culture in Noida Sector 2.
- Career growth opportunities in a collaborative environment.
Key Responsibilities: -Build long-term client relationships to ensure success with MyOperator solutions. -Onboard and train clients on product features and best practices. -Provide expert support through calls, emails, and chats to resolve client issues. -Ensure high First Call Resolution (FCR%) and maintain customer satisfaction. -Identify upselling and cross-selling opportunities to drive revenue. -Proactively manage customer retention, renewals, and satisfaction. -Monitor client performance metrics and provide actionable insights. -Understand market trends and share feedback to improve services. Requirements: -1-3 years of experience in Customer Success, Account Management, or Support roles. -Proficiency in CRM tools like Salesforce, HubSpot, or similar platforms. -Strong communication, problem-solving, and relationship-building skills. -Excellent time management, negotiation, and planning abilities. -Experience in driving revenue growth through upselling and retention strategies. -Ability to manage customer queries professionally and accurately. Benefits: -Device Reimbursement. -Dynamic office culture in Noida, Sector 2. -Career growth opportunities in a collaborative environment.
Education
Graduate
Employment Type
Full Time
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