Guest Services Team Leader
Guest Services Team Leader
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Job Description
This unique opportunity is situated within the viewing platform on the 58th Floor of one of the most iconic buildings in LondonWe are on the lookout for a Guest Services Team Leader for a new London attraction!
Working alongside the Guest Services Manager the Guest Services Team Leader will help to oversee the ticketing system. As well as overseeing the visitor journey supervising motivating and developing a team of Welcome Hosts to ensure they deliver exceptional customer service to go along with the exceptional views! They will also need to create and encourage excellent working relationships with those in all service lines to ensure that the service provided by the venue is seamless.
Working Hours: 40 hours per week shifts are from 9am6pm Monday Friday 9am5pm on Saturdays and 9am4pm on Sundays. Covering a 7day operation and including Bank Holidays.
Salary: 32500
Qualifications :
Applicants must be able to demonstrate experience of supervising the delivery of outstanding service within a busy public space or fastpaced venue environment. Strong communication and organisational skills are essential and knowledge of using ticketing systems is highly desirable.
Additional Information :
Whats in it for you
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24hour personal helpline for employees providing counselling & information services.
- Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
