Team Leader Sales - France and Netherlands
Team Leader Sales - France and Netherlands
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Job Description
Do you have an advanced level of both French and Dutch Do you have experience leading teams in Contact Center This is your opportunity!
Our client is an international company leader in the insurance sector for home appliances.
Tasks
Were looking for a Team Leader for their Contact Centers sales team for France and Netherlands located in Madrid. In this possition your main tasks will be the following:
Being responsible of the Team and HR management like organizing daily schedules manage absences and holidays resolve employee relations issues...
Ensuring efficient customer service by providing daily direction and communication to the teams and managing the workload.
Creating and maintaining a highquality work environment implementing improvement strategies and creating reward activities.
Giving feedback and having monthly performance reviews with agents (121) including coaching and audits.
Managing monthly incentives and coordinating their approval with the Operations Manager.
Meeting with other departments to report processes resolve issues and implementing strategies.
Requirements
Youre the one were lookinf for if:
You speak an advanced level of both French and Dutch.
You have experience leading teams of at least 68 people in a contact center environment.
You live in Madrid.
You have outstanding communication organization and motivating teams skills.
You have demonstrable skills to achive objectives.
Benefits
Which are the working conditions
Fulltime longterm contract directly with our client.
Hybrid work model (3 days per week of remote work and 2 days of office).
Working hours with flexible entrance from Monday to Friday (8am/9am to 5pm/6pm with 1 hour break)
Competitive fixed salary of 28k30k gross per year variable.
Monthly restaurant ticket.
Free private health insurance after the 1st year in the company.
Free policy for employees (they can insure one of their appliances/mobile phones for free with the company).
Possibility of attending language classes and other wellbeing activities and training sessions.
Employee Support Program (Legal advice Social Resources Personal finances etc.)
Employment Type
Full Time
