Customer Service Coordinator
Customer Service Coordinator
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Job Description
At TOMRA Food we are committed to our brand and as we continue to invest globally we are looking for a passionate and driven Customer Service Coordinator to join our international team. Your work will be purposeful and you will play an important role in helping the business achieve some exciting goals.
Responsibilities:
- Identifies customer needs develops service plans communicates preparations ensures adequate resources for installations and coordinates preventative maintenance.
- Schedules and delegates assignments to service engineers based on location availability and service type while managing their time off and technical support assistance.
- Records service engineers assignments maintains service reports categorizes warranty and billable parts and ensures the followup on service reports.
- Regularly communicates with customers about advance work performs followup reviews and ensures customers are informed about service activities.
- Trains new employees and service engineers on company database navigation trip processes creating time sheets expense reports and other necessary procedures.
- Coordinates with warehouse personnel for deliveries and returns and manages technical files to ensure efficient service operations.
- Acts as the control point for overtime requests keeps management updated on significant issues participates in meetings and ensures work areas are maintained and secure.
Qualifications :
About you:
- Bachelors degree is preferred or equivalent training and experience.
- Minimum two years of service coordination experience preferably in a seasonal production industry.
- Advanced level of English is a plus.
- Proficiency in Microsoft Office (Word Excel Outlook) familiarity with travel procedures geographical locations and customer service practices.
- Detailoriented accurate wellorganized capable of handling multiple concurrent issues and ensuring fair treatment of all service engineers.
- Superior customer service skills and knowledge of customer readiness and satisfaction.
Additional Information :
TOMRA offers competitive benefits according to each country being some of them:
- Complementary Health Insurance
- Employee Assistance Program (EAP)
- Referral and Jubilee bonus
- Flexible Working Arrangements
- Professional Training and Development
- Global Career Opportunities with strong record for internal promotions
At TOMRA we proudly recognise cultural diversity inclusiveness of thought and individuals to create a great working environment for our employees. So even if you dont think you tick all the boxes and the requirements but you have what it takes we would still like to hear from you.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
