Sr Field Service Engineer
Sr Field Service Engineer
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Job Description
We are looking for a highly motivated and experienced male or female to join our team as a Sr Field Service Engineer. The ultimate goal is to drive a successful service that improves customer satisfaction increases retention and brings in opportunities.
DUTIES AND RESPONSIBILITIES
- Providing regular customer support Onsite visit and remote session troubleshootings installation training & preventive maintenance on a daily basis within the country and overseas (when required)
- Leading the field service team in a small scale group within a country level for daily support arrangements and workload distributions
- Lead the local field service team for a regular internal alignments across local and overseas teams such as SME (Smart Matter Expert) Commercial Development and other team
- Responsible for providing consultations internally and externally for product knowledge as well as its solutions value
- Build & maintain good relationships and trust within the internal team as well as external customers
- Provide evaluation visit close monitoring for pilot projects and guide customer through development stages
- Become eyes & ears for the company feedback insights for any threats and opportunities to related team
- Regular reporting and analysis for support and product improvement
- Provide support for internal print testing & machine checking.
- Support adhoc projects
- Adhere to/Support & follow the Environmental Management system
- Support and maintain the health and Safety standards in the company
Qualifications :
- Bachelor degree in Industrial Technology/Mechanical/Electronics/IT or related
- At least 35 years experience in the Field Service area
- Service analysis capability for continuous improvements and implementations
- Have good knowledge on Automation PLC Radio Frequency IoT devices and digitization processes
- Fluent in English both verbal and written especially for presentations to other teams and leaders
- Experienced in working with Apparel Industry
- Experience with ticketing system & diagnostic tools/software
- Strong interpersonal & analytical skills
- SelfDiscipline
- Flexible Works culture and adapt to changing work environment
Additional Information :
All qualified applicants will receive consideration for employment without regard to race colour religion sex national origin sexual orientation gender identity disability protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
