CSR Bilingual FrenchEnglish
CSR Bilingual FrenchEnglish
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What we offer:
- Join a familyowned company with over 80 years of manufacturing expertise.
- Access comprehensive health insurance and wellness programs.
- Enjoy free gym access and parking.
- Onsite cafeteria services.
- Benefit from paid time off for the Christmas holidays and 3 weeks of vacation.
The Role:
Reporting directly to the Customer Service Manager or Supervisor the CSR is responsible for supporting the companys overall customer experience goals through exceptional customer service to existing and potential clients. Customer service plays a vital role in building customer loyalty since the quality of service offered is often what will differentiate AIM from its competitors.
Heres what youll do:
- Develop business relationships with customers by offering personalized service based on acquired knowledge about their needs and requirements.
- Provide information to customers on products prices availability and delivery options.
- Respond to internal and external customer inquiries by phone or email in a professional and timely manner.
- Process requests for quotes purchase orders and returns accurately and efficiently.
- Review incoming orders for accuracy and integrity.
- Manage the customers expectations by providing clear timelines.
- Coordinate with production and logistics and follow up on ship dates to ensure timely delivery and expedite as needed.
- Track delivery to ensure prompt and accurate delivery to customers.
- Ensure that all necessary information is properly documented in the customer file.
- Transfer sales opportunities to sales manager when required.
- Collect and log customer feedback resolve complaints by identifying solutions and escalating problems where necessary.
- Support departments in resolving customer issues (production billing delivery time production schedule) set realistic expectations with the customer and keep them apprised of the developments.
- Provide internal support to sales manager(s).
- Perform other duties as required.
Qualifications :
- Education in communications or business administration (an asset)
- Minimum 3 years experience in customer service
- Relevant experience in the manufacturing sector (asset)
- Proactive problemsolving
- Ability to work under pressure
- Working knowledge of Microsoft Office suite (Excel Word) and ERP
- Bilingual in French and English due to interaction with clients in Englishspeaking provinces of Canada.
- Good interpersonal skills teamoriented
- Good organization skills able to multitask
- Excellent attention to detail
Additional Information :
- AIM Solder promotes diversity and inclusion and fosters a work environment where team members feel valued respected and supported.
- The masculine gender is used only to simplify the content of the text.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
