DSAR Analyst
DSAR Analyst
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Job Description
You will act as an escalation point for DSAR and privacyrelated queries in adherence with regulatory guidelines and expectations.
Main:
- Undertake DSAR information extraction and any necessary redactions
- Ensure the Entain Groups approach to data subjects rights (e.g. subject access requests; data erasure or rectification requests) and queries from data subjects are applied correctly
- Work within the SLAs set out by the business adhering to legal and compliance procedures
- Maintain effective recordkeeping for all customer contacts to comply with regulatory requirements
- Act as a Subject Matter Expert (SME) to ensure that GDPR operational procedures policies and regulations are correctly implemented and followed across the business
- Keep abreast of all products and tools to ensure all customer queries can be answered effectively and in line with the business strategy
- Prioritize and implement appropriate solutions in line with department guidelines
- Assist in developing crossfunctional working relationships with the aim to improve the customer experience and promote best practice
- Embrace and promote a culture of continuous improvement
Occasional:
- Production of metrics/reporting to support compliance and business objectives
- Provide training to new starters within the team
- Assist in ensuring the teams processing activities documented procedures and training material are all appropriate effective up to date and adhered to
- Any other relevant tasks that may be identified by the Management Team
Qualifications :
Essential:
- Interest and/or experience with GDPR or other legal matters
- Expert ability using Microsoft Office package
- Business level of English
- Excellent written communication skills
- Ability to work under pressure manage and prioritize key tasks with a focus on delivering them within agreed deadlines
- An understanding of the importance and impact of legislative requirements
- Proven experience of detailed exploratory and methodical working practices
- Experience of handling sensitive confidential customer information
Desired:
- Experience in Customer Service
- Demonstrable experience of managing and responding to a DSAR or similar regulatory query
Competencies
- Must be diligent reliable and selfmotivated
- Must be wellorganized and able to produce accurate and detailed information to a very high standard
- Ability to deliver results within strict internal and/or legal deadlines
- Ability to navigate multiple backoffice systems quickly and efficiently
- Ability to work in a team as well as independently
Additional Information :
Benefits:
- Group Bonus plan
- Share Save scheme
- Personal Medical Insurance
- Food Vouchers for 120 BGN per month
- 25 days of annual leave
- MultiSport Card (Self Contribution)
- Free subscription to wellbeing app Unmind
- Monthly support for transport costs and utilities
- Life Insurance
And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Sounds interesting
Then join us!
At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
