Legal and Responsible Gaming Associate International
Legal and Responsible Gaming Associate International
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Job Description
The role in a nutshell:
This role is all about your contribution to the setup implementation development and monitoring of customer protection and compliance policies. You will have a key function in satisfactory complaint settlement within our international Customer Service. Furthermore you will provide expertise to other units within the group on topics falling into the mentioned areas.
What youll be doing:
- Handling and assessment of customer cases falling into customer protection field while contributing to the development of the operative framework
- Prevention and settlement of major complaints from customers
- Providing consultation and expertise to Customer Services and within the Group on operational matters with legal regulatory and compliance implications
- Contributing to internal and external audits
- Contributing to relevant CS and companywide projects
Qualifications :
What we need from you:
- Interest and/or experience in customer protection legal matters mediation risk management antimoney laundering compliance or regulatory matters especially in the same industry will be considered an asset
- High level of English
- Good level in any additional language will be considered a plus
- Willingness to work in shifts
- Good team player
- Analytical mind and critical thinking
- Selfmotivated proactive flexible and stressresistant personality
- Excellent communication networking and conflict management skills
- Highquality oriented and able to cope with complexity
Desirable:
Customer Service experience
Additional Information :
Benefits:
- Group Bonus plan
- Share Save scheme
- Personal Medical Insurance
- Food Vouchers for 120 BGN per month
- 25 days of annual leave
- MultiSport Card (Self Contribution)
- Free subscription to wellbeing app Unmind
- Monthly support for transport costs and utilities
- Life Insurance
And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Sounds interesting
Then join us!
At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
