Security Systems Specialist 1st level

Main objective of the job:                                       

• Acts as SPOC (single point of contact) and supports/forwards any technical issues/questions.

Main attributions and responsibilities:

• Follows incident management procedures;
• Logs or documents all customer requests/incidents/ inquires (via all communication channels);
• Identifies and logs correctly the customer contact details;
• Creates & escalates ticket to 2nd level;
• Performs and documents remote support sessions following the procedure;
• Troubleshoots & diagnoses all issues;
• Endtoend ticket tracking and follow up;
• Shares knowledge and offers support to other colleagues;
• Trains colleagues after participating to trainings perform by 2nd level/BUs outside our location;
• Is backup for other colleagues when needed;
• Sets up and maintains laboratory equipment;
• Contributes to knowledge base articles;
• Escalates existing/ potential complaints to team leaders or OPM;
• Assists the customer in collecting the required system data and logs;
• Is aware of the project KPIs and contributes in fulfilling them;
• Maintains quality service by following organization standards;
• Reads understands and applies the procedures from area of responsibility and other interdepartmental procedures applicable within the company;
• Fulfils any other tasks related to area of responsibility as requested by direct superior.

Qualifications :

Studies:

• University Diploma 

• High school Diploma

Knowledge and Skills:

• Language: English and/ or another language;
• Experience in installing and/or integrating technical security equipment to include intrusion and fire detection access control audio and video systems;
• Networking knowledge;
• Working knowledge and/or experience with analog systems electricity alarms and with IT based security integration equipment;
• Fast understanding of technical problems;
• High level of customer and service orientation communication and organizational skills;
• Strong awareness of quality reliability and responsibility;
• Good command of MS Office package;
• Positive attitude;
• Autonomous and proactive behavior; and the ability to remain calm under pressure;
• Contributes to team effort by accomplishing related results as needed while having a strong sense of quality reliability and responsibility;
• Ability to use logic and reasoning to identify the strengths and weaknesses of the systems;
• Excellent verbal and written communication skills and the ability to interact effectively with a range of people;
• Must be a selfstarting team player;
• Strong analytical and problemsolving abilities;
• Must be able to work with little supervision while maintaining a high quality of service;
• Flexibility in a dynamically changing environment acknowledging urgency when necessary and meeting deadlines;

Must maintain a high level of confidentiality at all

Additional Information :

#LikeABosch Benefits:

Financial benefits:

• Flexible benefits system  In addition to your salary we provide 2700 RON/year through your benefits account allowing reimbursements based on your preferences;
• Meal tickets  A balanced diet includes at least one hot meal per day therefore we offer you meal tickets with a value of 28 Ron;
• The 13th salary  Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary just in time for the winter holidays; 
• Celebrate together  We Like to give presents to our Loved ones therefore we offer you 300 Ron for Christmas and Easter. Your minor children will enjoy this benefit too as they will also receive 300 Ron;
• Loyalty bonus: We value your commitment and at 5 years you will receive 750 RON at 10 years 1500 RON and for every additional 5 years brings another 1500 RON. Its our way of saying thank you for being part of our journey.
• Language courses  A new language is key to a new world so we invite you to learn languages in your free time and get a discount of up to 1200 RON/year (e.g.: two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module.
• Referral bonuses  We build our teams on trust so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions we will honor you with an attractive bonus;
• Relocation package  If youre being recruited from more than 50 km away we provide a standard relocation package of 500 Euro (conditions apply). This is a onetime fee paid together with your first salary.
• Life events celebration  Your family is growing while working at Bosch We congratulate your newborn with a 1000 Euro bonus; 
• Unforeseen situations  In case of unfortunate events we support you by offering you free days and financial support (handled on a casebycase basis);
• Discounts to our partners  We have a strong network in our community so we can offer you discounts to various businesses such as ISHO Vodafone and others.

WorkLife Balance:

• Smart Work  Our working contracts are standardized to include the home office. Occasionally you might be asked to come to the office (trainings workshops team events). Talk to your leader for more information.
• Flextime possibility  We care about your schedule therefore we try to offer you flexible working hours according to personal and business needs. Please discuss this with your leader.
• Growing number of vacation days  Worklife balance is essential for us therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch. We start with 25 days.
• Internal communities  You are welcome to become an active member of our internal communities: Trainers Community Wellbeing Community Quality Ambassadors Project Management Ambassadors IT Community and many others;
• Work from abroad: Do you want to work a few days from abroad Our Smart Work concept allows you to work from outside Romania for up to 30 days per year. Conditions apply. Please contact HR for support.

Health and sport:

• Medical subscription  We know how important health is so you get a medical subscription through the Regina Maria network paid by the companyextended package of medical tests free or reduced ultrasounds and consultations.
• Sports benefits  Being active helps you in your personal and professional Life so we encourage you to stay in shape by using the 7Card discount for Smartfit Studio; See also: flexible benefits;
• Psychological counseling Through the medical subscription you can benefit from several free psychological counseling sessions at Clinicile Oana Nicolau and at a discounted price afterward.

Development:

• Bookster the road to selfimprovement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office (and your home).
• Training and certifications We believe in a LifeLong Learning approach so we invite you to take part in technical and soft skills training delivered by our internal training team and through other methods.
• Professional Development  Great opportunities to develop yourself within the company. Choose between different career paths: expert project manager or associates manager. Whether an upward or lateral move well be by your side.
• Teambuildings  We organize yearly teambuilding activities for your department so you get to know each other and build trust among your peers;
• International Assignments  You can work on international projects with and in other Bosch Locations as we have offices in more than 60 countries worldwide;
• Diversity and multicultural mindset  More than 10 different nations are represented  and  several  Languages are spoken  by  our colleagues. Diversity Day is a special day dedicated to sharing our diverse cultural experiences

Remote Work :

No

Employment Type :

Fulltime