AMSLeadCob

Roles & Responsibilities:

Setup process service metrics and KPIs for the Application Management services to various clients

Mentor and support team of service specialists or support agents providing daily guidance and support.

Track and Monitor service delivery to clients ensuring timely delivery and prompt responses to inquiries and issues.

Monitor and maintain service quality in the team deliverables

Act as an escalation point for complex or unresolved service issues and support for closure.

Assess individual and team training needs and coordinate relevant training programs to improve service capabilities

Responsible for process improvements productivity improvements and process automation in coordination with the team

Responsible for service reporting to clients and management

Support Project Manager in team performance reviews assessments and relevant improvement recommendations.Required skills:

Knowhow in IT systems

Experience in Application Management Processes Governance and Policies

Experience in end to end Application Management and Regulatory Compliance framework and methodologies

Overview and Experience in Information Project IT Security and/or IAM and GRC Processes

Work experience with GRC tools will be an added advantage

Good working knowledge in MS office (Excel word and PPT). Knowhow in excel functions (E.g. Pivot table charts lookup functions etc.)

Professional oral and written communication skills

Knowhow on ITIL service management processes will be an added advantage

Proficient in service management and reporting tools

Qualifications :

Any U.G or P.G Degree

Additional Information :

68 years of experience

Remote Work :

No

Employment Type :

Fulltime