Undergraduate Placement Year 2025 - Resource Planner Intern

Our internships are designed to give you an insight into what its like to work for a worldrenowned brand with a culture of support and community.

Kickstart your career with us during your placement year in 2025! Our internships are more than just a job; theyre an opportunity to immerse yourself in a Worldrenowned brand that offers personalised support through mentorship and career guidance encourages collaboration by working on team projects across different departments and promotes community involvement through volunteer programs and local initiatives where you can make a real difference.

As a Resource Planner Intern you will play a vital role in enhancing our Contact Centre operations. You will be at the heart of resource planning ensuring our Customer Service Advisors are equipped to deliver exceptional service while gaining valuable handson experience in a fastpaced environment.

In this role you will be responsible for:

The placement will focus on supporting administration tasks within the department including but not limited to:

• Resource Scheduling & Planning: Help ensure we have the team in place to meet customer demand effectively.
• Support the Contact Centre Team: Collaborate with advisors team leaders and supervisors to maintain seamless workflow.
• Data Analysis & Reporting: Monitor and analyse call volumes and service levels to optimise resource allocation.
• Realtime Queue Management: Continuously adapt resources to enhance the customer journey and ensure they receive seamless support at every step.
• Work Independently & as Part of a Team: This role involves a mix of working on your own and contributing to team efforts giving you the flexibility to manage tasks independently while still being a key part of the team.
• Personal Development: Take advantage of mentorship opportunities and training sessions to build your skills in resource planning and data analysis setting yourself up for future career growth.

Interested Upload your CV and a Cover Letter today!

Qualifications :

Please note that to be eligible for this role you must be an undergraduate student seeking a placement year as part of your degree if you do not meet these criteria please consider applying for other positions.

Our ideal candidate must have:

• Please note that to be eligible for this role you must be an undergraduate student seeking a placement year as part of your degree if you do not meet these criteria please consider applying for other positions.

Our ideal candidate should have:

• Work well independently and as part of a team with a proactive approach to completing tasks and supporting team members.
• Be detailoriented ensuring accuracy in forecasting scheduling and reporting.
• Have strong Organisation skills able to manage schedules and prioritise tasks in a fastpaced environment.
• Be proficient in Microsoft Office (Excel Word PowerPoint) and capable of handling data analysis and reporting.
• Possess good communication skills with the ability to effectively liaise between advisors and management.
• Demonstrate interest in data analysis or workforce planning; previous experience with planning tools or software is a plus but not required.
• Have a customerfocused mindset with an understanding of how effective resource planning contributes to customer satisfaction.

Right To Work: please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application.

Additional Information :

Deadline for Applications: 17th January Please note we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Expected Start Date: July 2025  Please note that this date is advisory and can be flexible within reason.

Contract Duration: 1 year

Working Hours: 39 hours per week standard working pattern of 08:00 17:00 Monday to Thursday and 08:00 16:00 Friday with a 1hour lunch break

Working with us comes with the following benefits:

• 20 days annual leave per year plus bank holidays
• Access to the Perkbox Benefits platform
• Discounts on products from across the Bosch Group
• Enhanced pension contributions
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Policy to support growing families
• Health & well being support including: over 200 trained mental health first aid champions free of charge employee assistance programme
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• And more!

Remote Work :

No

Employment Type :

Fulltime