Team Leader
Team Leader
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Motivates team of Customer Service and some Technical Support Associates through performance coaching career planning and setting educational objectives
- Participates in quality calibration and validation sessions
- Resolves employee issues and act as the employee advocate when dealing with HR or departmental processes
- Improves productivity by highlighting deficiencies and recommending change in tools training processesreporting and employee engagement
- Reports operational achievements and progress to the operations supervisor/manager on a regular basis including statistical analysis and improvement of action plans
- Works with operations supervisor/manager to ensure operational consistency
- Maintains a mindset of continuous improvement in terms of efficiency of support processes customer satisfaction and the application of tools for monitoring management and optimization
- Builds relationships with the operational and technical department management of our key customers
- Delivers and exceeds on all Team performance targets
Qualifications :
- Must have a good understanding of a services business in a customer service environment
- Order management with SAP experience is an advantage
- Demonstrated Leadership abilities
- Excellent analytical and problem solving skills combined with the ability to provide quick resolution to problems
- Strong verbal and written communication skills are mandatory
- Must be customer service oriented and believe in teamwork collaboration adaptability and Initiative
- Experience in coaching and staff development is mandatory
- Flexibility (including working early/late shifts) working onsite
Additional Information :
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
