Associate Principal Product Performance - Logistics Help Center Comms
Associate Principal Product Performance - Logistics Help Center Comms
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Job Description
We are looking for an Associate Principal Product Performance (Logistics Help Center & Comms) to join the Service product line on our journey to always deliver amazing experiences.
Our Service Product line is responsible for all customer supportrelated products including our inhouse agentfacing tools for customer issue resolution our selfservice engine and our global compensation application. Within the Product line you will be responsible for the performance of our products and work very closely with our product analytics and data science teams and different entities across the globe to optimize them in order to maximize the value (both cost and topline) to the business.
In our Logistics Team youll tackle highimpact challenges that make lastmile delivery efficient affordable and sustainable. Your work will directly improve experiences for riders end customers and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations supporting expansion into new areas like grocery and retail.
You will own and impact global customer retention product performance and product usage/adoption for customer compensation globally
You will be responsible for influencing global compensation budget/spend across all DH entities/markets
You create a scalable A/B testing roadmap in collaboration with product management and data scientists to drive customer retention
You are the First Point of Contact for Regional HQ and Local teams for your area of expertise
You proactively find areas for product improvement backed up by data are innovative in seeking the best solution and execute in a timely and considered manner
Constantly evaluate if the solutions we are building are helping achieve the team goals through quantitative and qualitative analysis
You provide top management with regular performance reports insights and presentations
Qualifications :
6 years of relevant experience (not counting internships) in a consulting or tech company working in functions like product operations user retention pricing or revenue management
You have at least a Bachelors degree in a quantitative subject e.g. computer science physics mathematics engineering
Very strong analytical and problemsolving skills with the ability to draw insights from complex data sets
You are selfdriven and communicative independent and pragmatic in handling business challenges
You are proactive intellectually curious and motivated by shaping product and business strategy in a highstakes environment
Excellent knowledge of reporting tools (Tableau or Looker Studio). Knowledge of SQL is a plus
Excellent English communication skills both written and spoken
Additional Information :
Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.
Make the most of our hybrid working model and join the team for facetoface connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful mindboosting endorphins: Health Checkups Meditation Yoga Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
