Writing SQL scripts queries and stored procedures to extract data Develops complex advancement reports using SQL Microsoft Office and other utilities or languages as necessaryPerforming ad hoc and structured data analysisGenerating quality reportsIdentify data issues proactively and flag them to respective stakeholdersPlan the development process and work towards meeting the defined timelinesShare the activity status report to immediate managersDocument the development procedure at every stage of the projectUses modeling techniques and tools in analyzing and specifying data structure in large and/or complex data setsImplements best practices in data management to ensure the integrity of the data the quality of data processes and delivers analyzable or analyzed data to a variety of internal and external clients
(1.) To adhere to quality standards regulatory requirements and company policies
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
(5.) To provide support for on call escalations /L3 level support and doing incident & problem management
(6.) Work on value adding activities such Knowledge base update & management Training freshers coaching analysts & conducting interviews/participation in hiring drives.