Store Manager In Training

Does this position interest you You should apply even if you dont match every single requirement! Were known as an auto glass company. Thats the focus of what we do. But beyond the glass were so much more. Well help you build a fulfilling career and encourage you to have a life. Let us be the best place youll ever work.

A Brief Overview

Store ManagersinTraining (SMiT) are aspiring leaders focused on obtaining the skills needed to guide team members and ensure the operations success by implementing strategies and adhering to best practices. Collaborating with the Store Manager they will learn to oversee the store and foster a culture of high performance and engagement. They will become adept at managing daily operations through a team approach aiming to achieve their stores business objectives. By working closely with the Store Manager they will develop a methodical approach to operations consistently determining which strategies to employ to drive results. To maintain customer focus and boost sales they will learn to cultivate an engaging environment and deliver outstanding customer experience. Store ManagersinTraining are responsible for holding team members accountable and consistently meeting customer expectations. They need to prepare for the future by identifying developing and retaining talented teams that include Technicians and Repair Specialists. Success in this role requires being an effective communicator a strong team builder and a good collaborator. They must carry out the companys best practices and processes and be flexible and adaptable as Safelites business model evolves

What you will do

PEOPLE LEADERSHIP Team Development and Retention

Partner with the Store Manager on the full cycle of talent fundamentals including hiring onboarding coaching training development performance management termination culture and engagement of their team.

Identify the capabilities needed to meet the current needs of the store in partnership with Store Manager.

Evaluate current capabilities identify gaps and prioritize assignments for Repair Specialists and Technicians.

Provide regular coaching and development that focuses on recalibrations productivity quality NPS and VAPs.

Create a rewarding and positive work environment that encourages the retention of associates. Identify and address any barriers to retention including managing associate workrelated concerns.
OPERATIONAL MANAGEMENT Business and Strategy Implementation

Support the execution of annual plans for a store by partnering with the Store Manager delegating through the team and ensuring alignment with the district direction.

Quantify business outcomes (i.e. revenue NPS job completion rate time to serve wiper sales quality profitability COE associate retention and engagement).

Store Operations

Responsible for all aspects of the store operations and management including but not limited to safety facility management inventory management timecard management/records and process/policy compliance. Customer Experience

Build a culture that prioritizes driving a great memorable and easy customer experience.

Monitor and address all customer service metrics (e.g. NPS).

Identify and remove barriers and obstacles where necessary.
OTHER Internal Collaboration

Work across organizational boundaries to achieve results frequently collaborating with critical colleagues such as the store managers warehouse managers dispatchers and field service representatives.

Operational Best Practices

Implement best practices from the playbook in their store and hold others accountable to do the same.

Address challenges and remove obstacles to best practices.

Performs repairs and recalibrations if necessary to meet customer demand.
Performs other duties as assigned
Complies with all policies and standards

Education Qualifications

• Bachelors Degree or equivalent practical experience Preferred

Experience Qualifications

• 46 years leadership and supervision experience preferred

Skills and Abilities

• Ability and willingness to work at multiple locations within a district

• Ability to travel up to 5%

• Proficiency with Microsoft Office web applications and general office equipment.

Physical requirements are inclusive of but not limited to the following:

• Ability to work from the Store location.

• The ability to operate a company vehicle safely and courteously adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid drivers license with a driving record that falls within the Company requirements.

• Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g. nitrile gloves).

• Ability to occasionally lift windshields up to 35 pounds

Builds Effective Teams

Builds trust through intentional relationship building and curiosity.

Engages team to create a positive environment motivated to win.

Fosters an inclusive team that promotes safety and wellbeing.

Assesses and selects talent understanding the impact of talent decisions.
Communicates Effectively

Communicates clearly and concisely with empathy.

Provides direction and sets clear expectations ensuring understanding and shared accountability.

Actively listens considers diverse perspectives and addresses concerns urgently.
Talent & Retention

Continuously assesses talent and invests in team development.

Continuously coaches with candor for ongoing progress; making talent decisions with pace.

Remains flexible and adaptable championing a dynamic and changing environment.
Knowing the Business

Learns Safelites growing business model and collaborates with peers.

Makes agile decisions to execute action plans achieving set goals and objectives

Prioritizes team safety health & wellbeing to ensure sustainable business growth
Focus on the Customer

Builds strong customer rapport anticipating customer needs.

Delivers exceptional customer experience.

Resolves issues swiftly displaying situational adaptability.
Managers Complexity

Execute standard processes to enhance team performance.

Consistently leverages data and experiences to solve problems effectively & efficiently.

Adapt processes as needed for effective execution while adhering to policies and procedures.
Delivers Results

Prioritizes team by ensuring they have the knowledge resources and tools to achieve their goals.

Delegates tasks effectively and removes obstacles to achieve results.

Holds self and others accountable to deliver results.
SelfDevelopment

Applies growth mindset investing in own development.

Actively seeks and incorporates feedback to enhance abilities and effectiveness.

Demonstrates resilience in the face of challenges. Curious of external trends seeks opportunities to learn and solution.

Our people are passionate about what they do the product they sell and the customers they serve. If youre looking for an opportunity to be a part of a work family that values collaboration innovation and dedication were the right company for you.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA ADEA FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards but are illustrated to help the employer employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the jobs essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group Inc. policies and practices.

Remote Work :

No

Employment Type :

Fulltime