Front Office Executive
Front Office Executive
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
1. Professional Appearance and Personality
Impeccable grooming and professional attire to reflect the clinic s luxury image.
A friendly warm and welcoming demeanor.
Strong interpersonal skills to build rapport with patients.
2. Communication Skills
Proficiency in English and regional languages; additional language skills are a plus.
Polite clear and confident communication over the phone and in person.
3. Administrative Skills
Proficiency in handling clinic management software for appointments billing and records.
Efficient scheduling and time management to prevent overlaps or delays.
Experience in handling patient inquiries complaints and feedback professionally.
4. Hospitality Experience
Prior experience in the hospitality industry or luxury service environments preferred.
5. Organizational Abilities
Strong multitasking skills to manage checkins checkouts and patient coordination seamlessly.
Maintaining accurate records of appointments followups and payments.
Inventory tracking for front office supplies and patient materials.
6. ProblemSolving and Conflict Management
Quick thinking and ability to handle lastminute changes or challenges with patients.
Calm and professional demeanor in resolving patient concerns.
7. Marketing and Branding Awareness
Knowledge of clinic promotions services and offerings to answer queries effectively.
Ability to engage patients with the clinic s branding campaigns and loyalty programs.
8. Technical Proficiency
Competency in using office equipment like computers printers and card machines.
Familiarity with MS Office is a must.
9. Confidentiality and Professional Ethics
Maintaining patient confidentiality as per company policies.
Professional attitude in dealing with sensitive patient information.
10. CustomerCentric Attitude
Anticipating patient needs and ensuring their comfort at all times.
Going the extra mile to ensure satisfaction creating memorable experiences for them.
Bonus Traits:
A cheerful energetic personality to keep the clinic environment positive.
Training or certification in customer service hospitality or front office management.
Prior experience in hotel / events / hospitality sectors preferred, but not mandatory Fluency in English and respective local language Willingness to travel to assigned venues (travel reimbursement will be applicable) Candidate should have their own smartphone (Android version 7 or above with call recording facility) to run calling app (phone reimbursement applicable) Candidate should have their own Windows 10 laptop (device allowance will be provided every month) Willing to work 6 days / week (weekends working, week-off between Monday-Thursday)
Education
Any Graduate
Employment Type
Full Time
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