Sr Engineer Software
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Job Description
Your Career
We are looking for a toptier Software Engineer who will join an elite team that focuses on Customer Engineering. The CE Team ensures customer success within engineering by troubleshooting debugging providing fixes and building solutions to the most complex customer issues escalated by Palo Alto Networks Customer Support by earning trust of the internal engineering support and customers.
Potential candidates must have the skills and knowhow necessary to master any new technology and become productive in a short time frame. The common thread running through all tasks is that we work with cuttingedge technologies bound to become the next standards in the security industry.
Your Impact
Troubleshoot debug analyze logs profile code & provide bug fixes.
Work closely with Scrums teams to propose code fixes and architectural design changes.
Innovate and employ tools & automation to improve customer engineering productivity.
Understand customer use cases work with support and escalation teams closely to be an effective liaison between the core engineering and support
Take complete ownership and followup on escalations
Provide summary on status of various cases that are escalated to engineering
Collaborate within Customer engineering across Geos
Collaborate crossfunctionally to solve hard technical problems
Be a liaison with Customer Success teams to represent engineering on customer calls.
Participate in afterhours meetings for critical customer escalations
Qualifications :
Your Experience
Youre a handson engineer who utilizes topnotch troubleshooting techniques uses all the tools and systems available within R&D organization & digs deeper into code to debug customer issues.
You have a minimum of 5 years of experience working as software engineer and minimum 1 year of experience in the customer facing role
Minimum 5 years of experience working in the programming languages like Go C or Java. Go language is Preferred.
Experience with cloud platforms (e.g. AWS GCP Azure)
Good knowledge of cloud security architecture web application security and security engineering.
Experience working with the cloud native technologies Docker Kubernetes and familiar to the microservices architectures CI/CD pipelines (Jenkins Gitlab Ansible)
Ability to multitask and prioritize multiple issues
Excellent written and verbal communication skills
BS/MS in Computer Science/Engineering or equivalent experience
Additional Information :
The Team
Our engineering team is at the core of our products connected directly to the mission of preventing cyberattacks. We are constantly innovating challenging the way we and the industry think about cybersecurity. Our engineers dont shy away from building products to solve problems no one has pursued before.
We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity excited by the prospect of a challenge and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
