Merchant Onboarding Specialist
Merchant Onboarding Specialist
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1 Vacancy
Job Description
The Merchant Onboarding Specialist works in close cooperation with the Partnership Managers as well as Restaurant and Retail Development teams to help our restaurant and retail partners maximize their opportunity for success.
The Merchant Onboarding Associate is responsible for assisting our restaurant and retail partners in onboarding their venues ensuring their menus are updated on the platform and offering general daytoday support.
Dayto day
- Onboarding Excellence: Manage the endtoend onboarding process for new restaurant and retail merchants across current and future Austrian cities as Wolt continues to expand.
- Driving Expansion Success: Spearhead the onboarding of highquality new live venues during city expansions ensuring rapid and efficient golives in new cities.
- Business Data Compliance: Collaborate across teams to ensure merchant compliance with business data requirements including the validation of contracts and the KYC (Know Your Customer) and KYB (Know Your Business) processes maintaining accuracy and adherence to regulatory standards.
- Comprehensive Setup: Lead the creation and maintenance of merchant venue pages including listing offers product photo coverage translations and menu updates ensuring all content meets Wolts brand standards.
- Quality Assurance: Guarantee that restaurant and retail Merchant Partners experience the highest Woltgrade service standards throughout the onboarding process by proactively addressing their needs monitoring their progress and maintaining clear supportive communication to set them up for longterm success.
- Merchant Partner Education: Educate merchants on using the Wolt Merchant App and Merchant Portal enabling them to optimize their performance on the platform.
- Merchant Partner PostActivation Success: Build strong partnerships by providing key performance insights sharing best practices and aligning them with Wolts service standards and guidelines.
- Operational Oversight: Manage internal administrative and operational systems ensuring databases are accurate efficient and up to date.
- Team Support: Assist with team operations by creating and updating databases managing communication and driving process improvements.
Qualifications :
- Technical Skills: A combination of strong technical aptitude logical thinking and an eye for detail and aesthetics.
- Exceptional Interpersonal Skills: Ability to tailor communication styles effectively to suit diverse audiences.
- Highly Organized: A structured and detailoriented approach with a strong service mindset.
- Bilingual Proficiency: Fluency in both German and English is essential.
- Time Management: Strong prioritization skills to manage competing tasks and deadlines efficiently.
- Resilience Under Pressure: A calm and composed approach to handling highstress situations.
Additional Information :
We offer an attractive base salary starting at 32.000 (40h/week) which is adjusted and increased depending on qualifications and professional experience.
If you are excited about working in a highgrowth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
