Trust and Safety Associate - Full time
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Were expanding and looking for our next team member for the Trust & Safety team! The Operations team is responsible for managing the relationships with our active couriers in Israel. We ensure that our couriers maintain high standards and continue to provide the best service for our customers. Additionally the team interacts with third parties such as clients citizens and law enforcement and is responsible for handling public complaints related to delivery issues.
What Youll Be Doing:
- FullTime Commitment: Working fulltime from Sunday to Thursday 09:00 AM to 06:00 PM.
- Performance Oversight: Ensure that Courier Partners consistently meet our high performance standards.
- Issue Resolution: Act as the primary escalation point for any queries or issues that arise.
- Operational Support: Assist the Operations Team with offboarding and courier agreement terminations.
- Collaborative Effort: Work closely with our Support team to maintain exceptional service levels.
- External Interaction: Engage with third parties (customers citizens etc.) regarding couriers performance.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
