Executive Analytics Insights - Retail Vertical
Executive Analytics Insights - Retail Vertical
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Guarantee customer satisfaction through the implementation of a modern and agile customer service aligned to expectations and fulfilling the responsibilities agreed for the position.
Service Management
- Ensure the delivery of value analysis in a timely manner aligned with strategic business priorities defined in the Account Plan with the client.
- Support the generation of thought leadership materials.
- Support account executives building materials to new conversations with prospect clients
Efficiency / standardization / transformation
- Make use of the CX platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting selfservice in clients.
Governance
- Ensure implementation of CSO 2.0 tool to standardize and document how requests are made by customers.
- Control over internal work times (time tracker).
- Mapping of all deliverables committed to with the customer
- Achieving transparency in responses commitments and constant communication (used as a negotiation and service management tool)
- Fulfillment of the service model agreed with the client (service mix).
ROI
- In small clients will (less tiered D or Bronze) be the point of direct contact with the client and to escalate issues that go then to the AD (the ideal scenario is to have a consultant but does not give the quantity)
Selfdevelopment
- Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy).
- Incorporation of the service code and golden rules in the daytoday business.
- Career Path auto management.
Promote self service to customers
- Promote the use and application of CX (data pull reporting business issues that can be solved by guided analytics)
- Promote the use of CSO for quality issues special customer requirements and information available in knowledge NielsenIQ
- Plan trainings with clients to ensure the abovementioned points.
Qualifications :
- Fresh Graduates or Early Career Applicants are encouraged to apply
- At least a bachelors degree preferably in business economics mathematics data analytics statistics or equivalent
- 6 months to 1 year work experience preferably within consumer or trade marketing analytics and insights or market research
- Knowledge of the ConsumerPackaged Goods (CPG) industry
- Knowledge of research techniques and methodologies would be an advantage.
- Excellent analytical skills
- Excellent communication skills and presentation skills
- An ability to work independently and in a team.
- Good interpersonal skills are a must.
- Fluent in spoken and written English.
Additional Information :
Remotehybrid based role must be physically located within Philippines and candidate must be a Country/Region Resident
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
