Senior Backend Engineer - Getting Help

The team youll be working with: Getting Help

Join our dynamic Getting Help team where we focus on understanding and addressing the root causes of customer queries to enhance their overall experience with Wise. Our mission is to deliver a tailored customer support experience that scales globally with our growth and helps minimise operational costs.

We emphasise selfservice solutions that allow customers to resolve their issues instantly and effortlessly. By investigating why users contact us we identify underlying problems and work closely with other product teams to implement effective solutions. This collaborative approach ensures that our support channels provide the right answers whether through selfservice options or directing users to the appropriate support resources.

In order to solve customer problems more effectively we also developed chat as a support channel.

Our main vision points are:

• Scalability: Develop solutions that scale with the growing needs of Wise and our customers

• Effortless Experience: Develop intuitive selfservice solutions that allow customers to resolve their issues quickly and independently.

• CustomerCentric: Focus on understanding and addressing the underlying causes of customer queries to prevent future issues.

• Collaboration: Work closely with other product teams to enhance the overall customer experience by sharing insights and implementing effective solutions.

What do we expect from you  

• 6 years of experience Java or other JVM based language experience with Spring framework

• Experience with CI/CD pipelines and Distributed and Concurrent Systems

• A strong product mindset and passion for user experience you prioritise work with the customers in mind and make datadriven decisions to fix customer painpoints

• Being able to work independently on customer problems is a key to success you take responsibility and endtoend ownership of your projects: drive and own them to make sure we hit the goals we want to achieve

• Great communication skills and the ability to articulate complex technical concepts to nontechnical audience

• Experience working with relational databases writing and reading SQL queries (query optimisation and experience with nonrelational databases is a plus)

• You believe in and follow best coding practices code reviews and open feedback

• Being able to propose technical solutions that optimise for latency and throughput at the same time

What does success look like

• Youll have onboarded and found your place through understanding your team and tribe vision and how you can contribute.

• Youll understand how our values can help you guide your work.

• Youll understand the reasons behind operational challenges and customer difficulties and how to go about solving them.

• Youll be collaborating closely with product managers data scientists data analysts engineers and other product teams in order to deliver impact

• Understand our customers and the impact our product makes on their lives.

• Youll help us scaleup and build worldclass customer support solutions by finding solutions to our technical challenges and opportunities.

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Fulltime