Card Fraud Team Lead
Card Fraud Team Lead
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Job Description
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hardearned money with the worlds first platform to offer true multicurrency banking and spend with their Wise card. Your mission is to help us out preventing Card Fraud and supporting our cardholders with their fraud disputes.
Heres how youll be contributing:
Deep dive into suspicious transactions and in general performing agents tasks 2530% of your time
Planning coordinating and monitoring the card fraud operations contributing to achieving and maintaining the internal and external service standards including but not limited to scheduling key metrics monitoring and internal reporting work guidelines
Collaborating with the development and product team on policies plans and longer term objectives
Contributing to improvements and changes related to fraud prevention customer satisfaction increasing automation efficiency and accuracy
Developing and maintaining in the team the awareness of regulatory and scheme requirements riskbased approach relevant internal plans and changes
Supporting your team members progress conducting and documenting performance reviews for them assigning and supporting projects and monitoring their results
Qualifications :
A bit about you:
You have experience with the card payment industry preferably in card fraud
You have a trackrecord of building successful teams and developing people
You have some experience working with different functions in an organization (engineering analytics product teams)
You have an aptitude for learning new skills taking initiative and a proactive approach to problem solving
Youve worked in cross functional teams and can manage senior stakeholders
Must already be legally authorized to work in the US we cannot provide Visa sponsorship for this role
RegE knowledge and experience is beneficial.
Salary for this role isUSD/year based on varies factors such as experience interview process etc.
Additional Information :
In your cover letter please answer the following questions:
What drives you to apply for this role
What would you bring to the team
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
