Store Manager
Store Manager
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Job Description
Does this position interest you You should apply even if you dont match every single requirement! Were known as an auto glass company. Thats the focus of what we do. But beyond the glass were so much more. Well help you build a fulfilling career and encourage you to have a life. Let us be the best place youll ever work.
The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership coaching cash/expense management inventory control loss prevention safety and store appearance.
What Youll Get
Competitive weekly pay and bonus opportunities.
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs company holidays and paid volunteer days.
Up to $5250 annually in tuition reimbursement.
Paid training and all the tools and resources youll need to be successful.
View all our health wealth and life offerings at .
What Youll Do
Oversee the daily operations of the store including: open and closing procedures work order management performing the CICO (CheckIn CheckOut) procedures providing high levels of customer service staffing and scheduling and/or making necessary modifications inventory management and proper cash handling.
Drive team performance to ensure key performance indicators (KPIs) and company goals are met or exceeded including but not limited to: Net Promoter Score Time to Serve job completion customer conversion and quality metrics as well as compliance with federal state and local regulations.
In conjunction with the other field leaders ensure that every technician is SafeTech certified and through training retraining and coaching that all technicians are performing quality installs or repairs on every job.
Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
Provide world class customer service by responding quickly to client complaints/warranty issues.
All other duties as assigned.
What Youll Need
High School Diploma/GED/Equivalent OR 57 years leadership/supervisory experience preferred.
Valid stateissued drivers license required.
3 years of leadership experience with an innovative approach toward incenting performance.
35 years of experience in retail or service center environments; automotive experience preferred.
Proficiency with Microsoft Office Suite web applications and general office equipment.
Excellent communication skills with the ability to influence persuade engage and have crucial conversations with a mobile workforce.
Comfort working outside in a variety of weather conditions.
Present a professional appearance and wear personal protective equipment.
Physical requirements: lifting and carrying up to 35 lbs. for short periods working at elevated heights remaining on your feet for extended periods.
Internal Associates: Already a member of the Safelite team Apply through your Workday account by searching Find Open Jobs.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers and were proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA ADEA FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards but are illustrated to help the employer employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the jobs essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group Inc. policies and practices.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
