ITIL Process Manager Jobs in Noblesoft Technologies in San Antonio - USA

ITIL Process Manager

Noblesoft Technologies

Posted on : 24-12-2024

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1 Vacancy

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Job Location

San Antonio - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 24-12-2024

Job Description

Experience in Incident Management ITIL &running reports in SNOW

(1.) To validate analyses (eg. Root Cause Analysis Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

(2.) To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced

(3.) To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning

(4.) To perform value addition activities (such as mentoring administrators/team members preparing SOPs maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment facilitating effective communication and presentation to key business stakeholders as & when required.

(5.) To ensure ontime resolution & quality compliance of escalated tickets/incident as per the agreed SLA

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Noblesoft Technologies

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ITIL Process Manager

Noblesoft Technologies

Job Description

Employment Type

Company Industry

Key Skills

About Company

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