Principal Techical Consultant Creator Workflows
Principal Techical Consultant Creator Workflows
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
This role is part of the Creator Workflows and Platform Expert Services team and will be a functional and technical expert on ServiceNows frontend technologies. The ideal candidate for this role is passionate about the intersection of human needs and business impact. They thrive in a fluid work environment is a selfmotivated partner/leader and a handson maker who works across a variety of industries and can synthesize diverse perspectives. An exceptional designer OR developer with some capability in the other discipline will also be considered.
What you get to do in this role:
- Build ServiceNow user experiences considering customer design responsiveness and WCAG 2.1 accessibility (HTML CSS AngularJS SASS Bootstrap 3 JSON REST APIs) across all ServiceNow solutions.
- Lead customer design workshops around Service Portal Workspace and Mobile
- Transform cocreated future state narrative design into an experience then enhance and refine through validation of design concepts
- Act as a liaison between customer and thirdparty design/creative teams and customer leadership and stakeholders to ensure optimum functionality performance accessibility scalability and security
- Draft technically focused user stories their acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Create and deliver frontend solutions that consider longterm technical architecture process design and ServiceNow technical standards
- Support the engagement efforts related to Platform wide process definition reengineering improvement and gap analysis of current/futurestate processes and functionality during workshops with key customer sponsors and stakeholders
- Advise customers in their efforts to take advantage of the ServiceNow Front End capabilities in their efforts to improve their existing processes and user experiences
- Guide and provide adhoc oversight and enablement for the customers future administrators throughout the engagement
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Juggle multiple and complex projects/initiatives
- Promote continuous improvement practices for delivery/engagement materials
- Support specific sales activities when required
- Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
- Up to 30% travel depending on customer needs and internal meetings.
Qualifications :
Minimum Qualifications:
- At least 8 years of configuration or development experience ServiceNow app dev web development integrations ServiceNow portal workspace and mobile solutions
- Demonstrated ability to influence and consult (providing options with pros cons and risks) in complex and varied customer environments while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
- Experience developing with common JavaScript frameworks (AngularJS React etc.) and consulting on UXrelated projects
- Experience with Web Technologies (HTML Web Services Bootstrap 3 CSS etc.) and working with SaaS technologies
- Applying a UserCentered Design mindset and methodology when working on product designs
- Strong interpersonal skills customercentric attitude and ability to operate within a culturally diverse environment
- Proven team player and team builder
Preferred Qualifications:
- Bachelors degree or certifications (HumanComputer Interaction or a related field)
- Experience in conceptualization design strategy UX and art direction of prototypes
- Familiarity with collaboration design and prototyping tools such as Miro Sketch inVision Figma Adobe Photoshop and Adobe Illustrator
- Experience with user research such as:
- Conducting User Interviews Usability Studies Card Sorting Surveys etc.
- Formulating data into a presentable format of personas research findings and customer journey maps
- Understanding native mobile web application and responsive web design experience
- Command of design basics: readability iconography color and spatial relationships
- ServiceNow certifications such as System Administrator (CSA) Application Development (CAD) Service Portal and Virtual Agent are beneficial
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
