Renewal Account Manager
Renewal Account Manager
Posted on :
24-12-2024
Employer Active
1 Vacancy
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Job Description
What you get to do in this role:
- Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from ServiceNow.
- Identify customer needs and demonstrate account management capabilities to guide renewal closure.
- Maintain an understanding of ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
- Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
- Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed.
- Engage customer in conversations around renewal readiness timing and general customer needs.
- Connect with customers on multiyear contracts to ensure continued engagement and customer value realization.
- Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
- Work with Legal Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable OF.
- Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.
Qualifications :
To be successful in this role you have:
- 5 years demonstrated success in a Renewal Account Management or Customer Success capacity (owning renewal quota).
- Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
- Experience using Excel with the ability to create basic formulas.
- Advanced proficiency with contract renewal processes.
- Experience building relationships with peers and partners.
- Excellent customer management skills; including sales account management and customer service.
- Personal initiative to identify areas of process improvement and efficiency.
- Strong work ethic and quota achievement.
- Deep expertise with a SaaS model focused on enterprise software preferred.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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