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What you get to do in this role:
Works with various business stakeholders to develop a content strategy based on organizational strategic priorities to support content effectiveness for partners.
Plan execute and track platform enhancements fixes operational improvements.
Assess requests for evaluation execution and improvement while maintaining consistent collaboration with various teams to drive alignment and efficiency.
Identify key requirements and collaborate with internal stakeholders and creators to improve enduser experience operational efficiency and site optimization while ensuring requests are configured for optimal partner usability.
Utilize project management software to plan schedule and manage team work to ensure project milestones are being met for various initiatives.
Analyze evaluate and overcome program risks and produce program reports for managers and stakeholders.
Continuously enhance process automation and procedures to reduce errors improve operations and ensure timely completion of requests while mitigating and communicating risks effectively.
Troubleshoot platform issues related to integrations component behavior and governance while providing technical support and solutions using AEM expertise.
Adhere to SEO best practices to enhance content visibility and performance ensuring digital assets are organized tagged and prepared for publication.
Maintain version control for all content items archiving previous versions appropriately and regularly assess asset performance to replace outdated materials as needed.
Execute with agility in response to shifting company initiatives and demands delivering timely and effective solutions to stakeholders.
Qualifications :
To be successful in this role you have:
AEM 6.4 6.5 or cloud proficiency.
Publishing experience (rollout live copies blueprints and multilanguage sites management)
Ticket tracking system experience life cycle of projects SLAs defining deadlines negotiating with multiple stakeholders from different disciplines.
Bachelors degreerequired
Executionfocused and consistently achieving results even under tough circumstances. Highly responsive to internal customer and external partner stakeholder requests.
Ability to oversee and manage multiple projects/project coordination.
Holds self accountable to meet commitments.
Outstanding team player and collaborator. Building trusted relationships and turning conflicts into opportunities to collaborate.
Is curious and is actively seeking new ways to grow and learnthrough personal selfdevelopment.
Ability to maintain a high level of productivity in a fastpaced while effectively managing multiple competing priorities.
A positive demeanor with a sense of purpose and the ability to enjoy doing the most impactful work of their career.
FD21
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Full-time