Senior Staff Cloud Capacity Engineer
Senior Staff Cloud Capacity Engineer
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Job Description
NOTE: This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.
As a Senior Staff Engineer within Global Cloud Services you will play a key role in guiding customers through new platforms. You will be responsible for managing greenfield projects utilizing new technology stacks and driving the longterm adoption and optimization of new platforms we are building for Data Center customers. This includes collecting requirements conducting demos gathering customer and stakeholder feedback and meeting project milestones across multiple quarters. With a strong focus on technical relationships and strategic consulting youll ensure successful implementation while leveraging your expertise to engage with both technical and nontechnical stakeholders for measurable customer success.
What you get to do in this role:
- Write and maintain softwaredefined declarative infrastructure at scale.
- Create build systems web services and automation tools that are thoroughly specified documented and testable.
- Research and implement new opensource and commercial tools technologies and methodologies
- Participate in customer onboarding and activation processes to ensure a smooth and effective transition to our platform.
- Advise customers on best practices and strategies for leveraging our next generation technology to meet their business objectives.
- Identify opportunities for clients to optimize costs expand the use of solutions and drive adoption of new features.
- Conduct training sessions workshops and knowledge transfer sessions to educate clients on the capabilities and features of our technology.
- Develop and maintain technical documentation guides and tutorials to support customers and internal teams.
Qualifications :
To be successful in this role you have:
- Bachelors degree in computer science Information Technology Mathematics or a related field or equivalent professional experience.
- Minimum of 10 years of experience in a technical support or professional services role within the technology industry.
- Strong expertise in deploying and operating Kubernetes in lab and production environments.
- Can drive architectural discussions and influence technical decisions to streamline and simplify our infrastructure.
- Will participate in compliance audits and ensure we are proactively meeting controls.
- Can figure things out. You will have documentation and many peers to turn to for help but your work will touch many interconnected systems and technologies; too many to rely solely on others knowledge. To succeed you will need to investigate and discover on your own.
- Is very comfortable building and maintaining Linuxbased systems through automated tooling such as (but not limited to) Terraform Cobbler Puppet Ansible etc.
- Is comfortable with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure Amazon EC2 VMWare vSphere etc.
- Is comfortable designing authoring testing and debugging code in a popular systems language such as Python Go Java or Ruby
- Has a working understanding of related infrastructure concepts such as IP networking block and file storage loadbalancers etc.
- Has a working understanding of related internet protocols such as DNS LDAP NTP SMTP HTTP etc.
- Is an excellent oral and written communicator.
- Ability to work for extended hours in front of a computer to design maintain and troubleshoot computer systems while ensuring project deadlines and milestones are met.
- This role offers the opportunity to work at the forefront of next generation technology drive meaningful customer success and be part of a dynamic and innovative team.
GCS23
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
