Technical Solutions Engineer - Data Center

Who Youll Work With

Are you a toptier Technical Support Engineer with a passion for solving customer problems At Arista we are obsessed with making our customers successful and believe that giving our customers direct access to a toplevel engineer who thrives on solving complex problems helps streamline the support process and nurture customer success. 

We are seeking worldclass technical solutions engineers (TSE) to come join our team to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse multicultural team of topnotch engineers who act as our customers champions. You will also work closely with members of software/hardware engineering product management customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals as we work as One Team to deliver the highest levels of customer satisfaction.

This is a hybrid work environment where office presence is required 12 days a week.

What Youll Do

The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required as is the ability to triage. As we are continually releasing new features and products a high aptitude for both learning and teaching are required. 
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware developmentboth in diagnosing problems as well as communicating them in multiple technical contexts. Thus excellent written and verbal communication skills are a must as is a collaborative approach.

Responsibilities

• Respond to customer product inquiries via telephone or in written internetbased email.
• Resolve customer concerns raised during installation operation maintenance or product application or compatibility matters.
• Interpersonal skills and product knowledge and expertise are critical to responding to daily customercentric activities.
• Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
• Document customer communication and recurring technical issues to support product quality programs and product development.

Qualifications :

• Working knowledge of networking industry products and protocols
• Minimum of 17 years handson experience and a combination of the following; designing deploying configuring supporting troubleshooting debugging and administering the following network protocols and technologies:
  • AAA/TACACS ACL ARP BGP (RFC 4271) DHCP 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) Flow Control ICMP IGMP IPv4 & IPv6 LACP LLDP MPLS NAT Open Flow OSPF (RFC 2328) PIM QOS RIP Sflow SNMP STP/RSTP/MST (IEEE 802.1d) VARP/VRRP VLAN (IEEE 802.1q) VRF
• Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
• Experience with troubleshooting tools such as IXIA tcpdump and Wireshark (or similar packet generation and analysis tools) is highly desired
• A strong comfort level with Linux is highly desired
• Familiarity with programming/scripting (C Java Python Perl JavaScript shell) a plus

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Additional Information :

The new hire base pay for this role has a pay range of CAD 85000 to 150000.

Arista offers different pay ranges based on work location so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors including skills qualifications relevant experience and work location.

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Aristas Sales Incentive Plan which pays commissions calculated as a percentage of eligible sales. Employees are also entitled to benefits including medical dental vision wellbeing income protection and a Group Retirement Savings Plan. The recruiting team can share more details during the hiring process specific to the role and location. 

Remote Work :

No

Employment Type :

Fulltime