Production Performance and Incident management
- Govern vendor teams that are responsible for Level 2 support and continuously improve the operations service management process ensuring best in class production support services.
- Govern vendor teams that are responsible for Level 3 support and continuously improve issue management problem fixing cycles and processes to stabilize the systems.
- Engage with multiple technical and nontechnical stakeholders within and outside the bank to resolve issues and dependencies.
- Report to management on the critical incidents and work with vendor for the resolution plan
Audit coordination
- Respond to internal and external audit request and other queries related to RTB
- In case of existing audit work with vendor to collect adequate evidence to close audit points
Compliant requirement management
- Support ITAO (Application owner) to optimize the compliant process of Accessio
- Understand the technical compliant requirement (vulnerability outdated version scanning etc) also on GCP Platform level and their criticality then have the plan to action / remediate
Engineering and projects
- Effective and efficient implementation of automated identity and access management processes
- Implementation of measures to increase compliance and performance of the solution
- Ensuring software quality and compliance within the software development lifecycle
- Design and implementation of business processes on the central identity and access management solution
- Ensuring compliance to software development standards and best practices
- Proactive and individual management of risks issues and improvements
- Engineering support for central identity and access management solution
Qualifications :
- Minimum of 8 years of experience
- Experience in production services & managing technology of larger complex IT systems
- Experience in managing vendor teams including experience working with the contract negotiation
- Experience working in Cloud environment and understand the related compliant requirements
- Knowledge of SDLC processes
- Knowledge of ITIL processes
- Any one of the market leading Identity & Access tool (like One Identity SailPoint ForgeRock etc.)
- Knowledge of access lifecycle systems (with a focus on request & approval provisioning recertification admissions/exits) is desired.
- Knowledge of Mainframe access Active Directory access and Cloud solutions is a plus
- Completed degree in IT or a comparable qualification.
- Excellent communication skills (English fluent German is a plus)
- Very strong analytical and problemsolving skills
- Ability to work under pressure reliability flexibility and leadership.
- High degree of customer orientation
Additional Information :
Benefits:
- Full access to foreign language learning platform
- Personalized access to tech learning platforms
- Tailored workshops and trainings to sustain your growth
- Medical subscription
- Meal tickets
- Monthly budget to allocate on flexible benefit platform
- Access to 7 Card services
- Wellbeing activities and gatherings
Remote Work :
No
Employment Type :
Fulltime