quality incharge also known as a quality manager or quality assurance manager is responsible for ensuring that a companys products and services meet quality standards. Their responsibilities include:
Quality standards: Establishing and maintaining quality standards procedures and specifications for the company
Customer feedback: Analyzing customer feedback to understand their expectations and needs
Production planning: Developing production plans for new products while focusing on quality
Quality assessment: Assessing the quality of products and services through tests to ensure they meet standards
Supplier evaluation: Reviewing materials from suppliers to ensure quality standards are met
Defect investigation: Identifying the root causes of defects and proposing solutions
Team training: Onboarding and training new quality control team members
Reporting: Reporting on product and service quality throughout production highlighting areas for improvement
Waste management: Managing waste in production processes and finding ways to improve efficiency
Communication: Communicating with upper management to maintain quality standards and with customers to understand their expectations
Decision making: Making decisions that favor costefficiency without compromising on quality
Quality incharges should have excellent communication organizational and leadership skills as well as a keen eye for detail. They should also be proficient in MS Office and have a working knowledge of data analysis and statistical methods.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Education
Graduation