Client Support Specialist I
Client Support Specialist I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
1st Shift (Monday Friday) 8am 5pm
1.Responsible for facilitating the exchange of information between clients and the technical/administrative staff of the lab via email and phone.
2. Responds to client requests in the timeframe set by the Service Level Agreement.
3. Ensures clients receive clear communication good service and fast turnaround times.
4. Clearly translates and explains technical information sample and/or testing problems to clients.
5. Monitors turnaroundtimes to support accurate quotations to clients and keeps Client Services Manager informed of deviations.
6. Coordinates and track sample data for clients requiring special account monitoring or reporting procedures. Maintain appropriate followup with accounts to ensure customer satisfaction.
7. Understands when and how to file customer complaints.
8. Able to answer basic questions and know where to find information through technical managers and/or specialists within department or other available electronic resources.
9. Exercises understanding of major ENAC service offerings and some understanding of other lab offerings.
10. Assists in maintaining ordering and shipping supplies to clients.
11. Clerical support to include but not limited to quote preparation.
12. Manages time in a manner that ensures productivity.
13.Able to use and have working knowledge of required systems.
14. Maintains an orderly clean and safe work area.
15.Ensures that proprietary methodologies are not disclosed to nonemployees except as approved by Management.
16. Maintains cooperative working relationships with company employees. This includes intra and inter Business Unit employees.
17.Promotes the company image through the exercising of sound and ethical business practices as related to the public and our customers.
18.Possesses basic knowledge of relevant industry field as assigned (ex: feed/grain pet food human food products etc.). 9/9/2021 ENAC JDFRM16658 Project Coordinator 1 ver. 2 3/4
19.Awareness of client service role within the organization. Acts as representative of the client.
20. Displays positive attitude and willingness to learn new skills.
21.Some travel may be required to assist in trade shows or occasional client visits.
22.Other duties as assigned.
Qualifications :
Excellent interpersonal organizational and analytical skills.
Excellent communication skills. Responsive independent problem solver and action oriented Team player displays positive attitude and willingness to learn new skills.
Undergraduate degree in scientific field of study with no experience OR Associate degree with 2 years of client management or customer service experience.
Customer service experience preferred Experience in a laboratory environment preferred Some college training in science or science background or equivalent preferred.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Applicants living in a commutable distance of Des Moine are encouraged to apply.
Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
