Client Relationship Executive
Client Relationship Executive
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Client Relationship Executive is responsible for facilitating the daytoday communication between our clients and our laboratories ensuring exceptional
client experience and performing tasks within the various login departments.
Essential Duties and Responsibilities:
- Manage ALL onsite inbound and outbound client communications via telephone and/or email in a timely solutionsoriented manner.
- Monitor record and follow up with ALL voicemail communications and follow up with inquiries or concerns accordingly
- Attend front desk at ALL times to advise walkin clients about service information and project preparation.
- Maintain a constant overview of projects in ALL onsite testing departments that need login or client communication.
- Unpack shipments and document receipt of sample as needed.
- Update client and project data records in LIMS and CRM software systems.
- Collaborate with laboratory/operations personnel to resolve client inquiries improve processes and deliver results in a timely manner as required by each client.
- Ability to assist with all onsite administrative tasks as necessary.
Qualifications :
Qualifications
- HS Diploma or equivalent
- Customer service experience 23 years
- Excellent written and verbal communication skills
- Active listening
- Clientfocus
- Computer literate (Office suite Adobe PDF CRM)
- Prioritization and ontime execution of tasks
- Process improvement
- Problemsolving and solution orientation
- Demonstrated ability to sell solutions as a result of active listening
- Strong interpersonal skills (people social emotional intelligence)
- Proactivity
- Team player who can selfmotivate
- Performs well under pressure; thrives in fastpace environment
- Growth mindset
- Candidates must be eligible to work in United States without Sponsorship.
Additional Information :
Candidates located within commutable distance of our Fort Lauderdale FL laboratory are encouraged to apply.
Salary Range: $1821 an hour with benefits PTO and company matching 401K plan
We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses. Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment. In addition certain positions require travel for which vaccination is required in accordance with Eurofins policy.
Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
