Senior Client Services Manager - Eurofins Analytics - Ashland VA
Senior Client Services Manager - Eurofins Analytics - Ashland VA
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Job Description
Eurofins Analytics is seeking a Senior Client Services Manager for our Industrial Hygiene laboratory. The ideal candidate is adaptable and thrives in a changing environment brings new ideas and fresh perspectives and has technical lab knowledge. Building strong rapport and trusting business relationships with clients is essential. This role will also manage the Project Management team.Eurofins Analytics is seeking a Senior Client Services Manager for our Industrial Hygiene laboratory. The ideal candidate is adaptable and thrives in a changing environment brings new ideas and fresh perspectives and has technical lab knowledge. Building strong rapport and trusting business relationships with clients is essential. This role will also manage the Project Management team.
Essential Duties and Responsibilities:
- Laboratorys primary client representative.
- Establishes Project Management department annual goals.
- Oversees Project Managers and provides business guidance.
- Facilitates client conflict resolution.
- Complies with Quality Assurance requirements.
- Assigns Project Managers to clients/projects.
- Monitors Project Management workload and reassigns client projects as needed.
- Work with Operations to meet monthly revenue goals.
- Works closely with Operations to monitor lab capacity.
- Provides general sales support to Account Executives for business development activities.
- Attends marketing trade shows or conferences in support of Sales initiatives.
- Prepare and deliver presentations for client meetings.
- Recommends and implements sales strategies to support and grow client accounts.
Qualifications :
- BS/BA in Chemistry/Sciences (Business Management Marketing or equivalent experience may substitute for a degree).
- Minimum 3 years client relationship or customer service experience.
- Minimum of 3 years managing individuals and teams.
- Authorization to work in the United States indefinitely without restriction or sponsorship
- Professional working proficiency in English is a requirement including the ability to read write and speak in English
Ability and/or Skills:
- Experience with financial statements and measures.
- Understanding of client markets.
- Proficient using Microsoft Office Products (Excel PPT Word).
- Strong management skills.
- Effective written and verbal communication skills.
- Marketing skills.
- Conflict resolution skills.
- Public speaking skills.
- Ability to handle multiple details and changing priorities.
- Delivering effective presentations to prospective clients.
- Able to work independently and in a team environment.
Additional Information :
Candidates currently living within a commutable distance of Ashland VA are encouraged to apply.
Salary range: $65000 $85000/yr depending on experience.
Eurofins Environment Testing (USA) provides a compensation range for informational purposes the actual base salary may vary based upon but not limited to relevant experience and skill set base salary of internal peers business sector and geographic location.
We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: ;
Company description: Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure :40 the products they supply are safe their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and in the support of clinical studies as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and invitro diagnostic products.
In over 35 years Eurofins has grown from one laboratory in Nantes France to 61000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products. In 2022 Eurofins generated total revenues of EUR 6.7 billion and has been among the best performing stocks in Europe over the past 20 years.
As a Eurofins employee you will become part of a company that has received national recognition as a great place to work. We offer excellent fulltime benefits including comprehensive medical coverage life and disability insurance 401(k) with company match paid holidays paid time off and dental and vision options.
Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses. Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment. In addition certain positions require travel for which vaccination is required in accordance with Eurofins policy.
Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
