Account Executive Network Growth Japanese or Chinese Another Asian Language
Account Executive Network Growth Japanese or Chinese Another Asian Language
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Salary Not Disclosed
1 Vacancy
Job Description
Your responsibility would be to grow the EV network of assessed companies boost response rates and drive value throughout the EcoVadis onboarding experience.
You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.
Responsibilities:
- Engage with customers via phone email tickets webinars etc to accompany them during the onboarding process solve their queries and increase response rates for the APAC markets and ultimately convince them to adopt our EV solution
- Identify and target high value customers (i.e outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tactics
- Manage monitor and drive your portfolio to maximize conversion
- Be proactive to nurture and build your pipeline reengage customers and maximize inflow
- Be autonomous to manage all your tasks efficiently display commercial awareness to identify proactively business opportunities
- Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections
- Capture and record internal and customersourced insights then proactively report and contribute as necessary with the Team Leader Management and other EcoVadis BUs (Sales Customer Success etc) to bridge gaps that may exist between customer expectations & participation
- Be accountable to drive a set of KPIs (Conversion rate Quality score etc).
- Additional responsibilities related to the function may be required
Qualifications :
- Experience in sales or upselling/inside sales preferred comfortable with proactive outreach to EcoVadis network members
- Passion for excellent customer service
- Ability to interpret data to identify actions
- Fluency in English and Japanese or Chinese. Other SouthEast Asian languages are a strong plus.
- Digital marketing experience a plus
- Team player
- 2 years experience in a customer facing role
- Autonomous and proactive
- Experience with Salesforce or CRM software preferred
- Comfortable working in a fast paced highgrowth environment
- Enthusiasm and motivation to improve customer experience
- Proactive in suggesting designing and implementing ideas and improvements
- Understanding the ANZ culture is also a plus
Additional Information :
- Beginning: ASAP
- Full time position
- Location: Malaysia
In return for your expertise we offer:
Support with all the necessary office and IT equipment
Flexible working hours
Wellness allowance for mental and physical wellbeing
Access to professional mental health support
Referral bonus policy
Learning and development
Sustainability events and community involvement
Peer recognition program
Employeeled resource groups
Medical Aid coverage in accordance with company policy
Remote work model
Remote work from abroad policy
Paid employee volunteer day
Our hiring team looks forward to reviewing your CV in English with a guaranteed response to every application. A new job with purpose awaits you!
Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring from a diverse and skilled talent pool regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with longterm health conditions and neurodiverse candidates. If you need any adjustments including the provision of interview questions please let the hiring team know.
Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique. In your application we encourage you to remove personal information such as: photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region/country) university name (instead please state any degrees obtained and the study major).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
