CUSTOMER SERVICE AGENT ARABIC SPEAKING
CUSTOMER SERVICE AGENT ARABIC SPEAKING
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide a reliable and trustworthy customer service
- Identify and understand customer needs to consistently provide a high quality service.
- Follow clear instructions and guidelines to investigate resolve and process high volume customer enquiries in a timely and effective manner.
- Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
- Provide accurate information on products and services to clients to ensure consistency across the organisation.
- Promote and crosssell the clients products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
- Operate customer related information systems to maintain and secure records.
- Contribute to the success of the team and the business by achieving personal targets.
- Adhere to the company and department standards policies and procedures.
Qualifications :
Qualifications and Experience
- Minimum requirement Grade 12
- Minimum of 612 months customer service experience
- Minimum of 6 12 months call centre experience
Additional Information :
Required Skills:
- Computer literacy
- Proficient in MS Word Email and good typing speed
- Neutral accent with excellent verbal and written Arabic and English
Competencies:
- Customer orientation
- Results Driven
- Quality focus
- Planning organizing and prioritizing
- Ability to work under pressure
- Ability to adapt to constant changes
- Ability to work in teams
- Conflict resolution
- Empathetic
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
